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Tyler Spitz graduated from the University of Illinois at Champaign-Urbana with a Masters in Accounting Science and became a CPA.After learning about technology and product innovation at EY, he joined Uber as an Operations and Logistics Manager with responsibility over the Midwest region. His responsibility expanded over time until he joined and eventually started managing the Central Operations team with responsibility over all driving safety and insurance operations for the US & Canada. His scope expanded in 2020 as manager of account identity, fraud, policy fairness and transparency, safety media, and education. He joined Chowbus in 2020 where he led growth and analytics for the grocery warehouse business. He joined Veho to work on the next generation of shipping in May 2021. Until October 2024, he helped the company raise $300M and enable >10x package volume growth. This included many focus areas including sizing and solving cost saving opportunities, launching critical products to enable growth, creating critical data infrastructure, and building standards and process.Message him at tylerspitz1@gmail.com
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Special OperationsEvenupChicago, Il, Us
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Senior Director, Business OperationsVeho Jul 2024 - PresentNew York City, Ny, UsJoined Veho at seed stage through series B. Helped grow package volume and headcount 10x. Promoted twice from Senior Manager to Senior Director. Created, hired, and managed a team of 4.• Led the team managing insights for client success, customer support, driver pay, marketplace success, and physical operations.• Created business continuity and contingency plans for scenarios like weather, tech outages, and peak season issues.• Successfully negotiated and signed multiple vendor contracts, including partnerships like Amazon Key. -
Director, Head Of Delivery ExperienceVeho May 2023 - Jul 2024New York City, Ny, Us• Hired, trained, and led the team of 4, focusing on improving the last 100 ft. of delivery.• Led the planning and operational efforts for Veho’s first retail peak season, contributing to 20% revenue growth in 2024.• Led weekly and monthly business reviews with the executive team.• Acted as delivery experience product lead, creating the roadmap for customer and driver experiences in the last 100 feet of delivery, which drove down restitution by 50% and access issues by 25%.• Revamped Veho’s cancellation policy driving down late cancels by 25%.• Drove product innovation, enabling same-day delivery and ship-to-store options while sizing product launches across multiple quarters.• Developed the cost accounting framework for finance to quantify areas of investment to reduce costs from operational defects.
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Director, Head Of Customer OperationsVeho Oct 2022 - May 2023New York City, Ny, Us• Led the team of 3 focusing on improving the customer experience for all package recipients and maintaining on-time delivery (OTD) at 98.5% or higher.• Launched and managed the company’s first quality and safety standard program managing all driver deactivations and customer + driver outreach• Spearheaded the launch of a critical product that operationalized over $100M in ARR.• Created and optimized SQL models to accurately track package data and report OTD metrics.
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Senior Manager, Customer OperationsVeho May 2021 - Oct 2022New York City, Ny, Us• Led the team of 2 focusing on improving the customer experience for all package recipients• Acted as interim Head of Analytics, developing key operational dashboards and SQL datasets, driving financial reporting that supported Veho’s $300M fundraising across two rounds.• Optimized middle mile tracking for first regional package distribution program• Started Veho's first driver quality rating program• Optimized internal communications through Slack
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Head Of Growth & Analytics, GroceryChowbus Sep 2020 - Apr 2021Chicago, Illinois, Us• Built and led B2B grocery to restaurant business to $350K+ run rate from the ground up with team of 2• Led brand partnerships, promotions, and new user growth strategy for grocery warehouse business which grew to $3.5M+ annual run rate in less than a year• Created all data analysis and dashboarding for entire $14M+ grocery business and educated dashboard users• Acted as interim Chicago warehouse manager and executed promotion strategy to double the business• Led operations effort to transition all grocery warehouse assets to new app design with product and engineering -
Manager Of Driving SafetyUber May 2019 - Sep 2020San Francisco, California, Us• Managed team of 4 overseeing driving safety, fraud, & various other safety initiatives.• Delivered $10M+ on insurance cost savings & managed insurance compliance process for all 50 states.• Created business standards, tested, & refined operations for the launch of Uber Connect in the US. -
Board Of Directors Interfaith Erg - Co-ChairUber Jan 2018 - Sep 2020San Francisco, California, Us• Created programming between Shalom, Uber's Jewish ERG, and all the other ERGs across the company. • Connected several ERGs together to run speaker events, food drives, and other fundraisers.• Organized and moderated Uber's first Interfaith Speaker Series hosting Reza Aslan and Jessica Jackley to discuss faith in the workplace with hundreds of employees at Uber globally.• Developed the mission, vision, and strategy for the new Interfaith ERG bringing together Uber's previous faith-based ERGs and other unrepresented groups.
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Senior Central Operations ManagerUber Sep 2018 - May 2019San Francisco, California, UsI worked on the Driving Safety team at Uber to make the platform safer. Key accomplishments:• Managed operations & crafted the business standard for Uber’s dashcam pilot for over 10K drivers.• Worked with the Safety Data Science team to improve data for Uber’s Safety Report.• Optimized the driving safety standards covering $5M in annual costs & 100+ weekly driver deactivations.I managed other important US & Canada projects for Uber including:• The driver quality and rating program• The phone mounts discount program• Owning, maintaining, and updating several important safety-related business standards • Launching and increasing adoption of our Driver Injury Protection product
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Central Operations ManagerUber Jan 2018 - Sep 2018San Francisco, California, UsKey accomplishments:• Redesigned driver deactivation process using insurance models which led to $50-$100M in insurance cost savings.• Revamped marketing & operations strategies for Optional Injury Protection insurance doubling trips covered.
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Operations And Logistics ManagerUber Aug 2016 - Jan 2018San Francisco, California, UsWorked on a variety of projects related to airport operations, driver incentives, event operations, major sports partnerships, customer support, safety, and driver onboarding. Some of the highlights include:• Planned and executed on a documents experiment to increase transparency in the driver signup process which was expanded to affect 100% of documents and signups in US & Canada • Managed all of the operations related to Uber's major sports partnerships in my region throughout 2017 including the Bucks, Twins, Wild, and Brewers• Managed all Uber operations for Summerfest, the world's largest music festival, in 2017• Ran local driver incentive programs for Midwest cities and helped save tens of thousands of dollars weekly in the power driver bonus program• Automated a virtual office hours program that increased driver conversion from signup to first trip• Optimized the operational set-up for Midwest airports on-the-ground and in-app
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Advisory StaffEy Jul 2015 - Aug 2016London, Gb• Completed firm-wide and advisory service line Staff 1, Staff 2, and other technical trainings• Serviced a variety of clients in several industries with IT Audit and Advisory services• Analyzed, tested, and supported the issuance of regional and global Service Organization Control Reports• Coordinated and communicated directly with client contacts in order to provide a high quality work product• Worked on auditing and consulting projects in order to receive my CPA license in July 2016• Managed a team of offshore professionals by delegating tasks, reviewing work, and giving feedback• Raised over $2,500 for the Perspectives Leadership Fundraiser benefitting families in need• Started an internal toiletry drive for the Boys and Girls Club benefitting children across many clubs in Chicago
Tyler Spitz Skills
Tyler Spitz Education Details
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University Of Illinois Urbana-ChampaignAccountancy -
University Of Illinois Urbana-ChampaignAccountancy
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Wu (Vienna University Of Economics And Business)General
Frequently Asked Questions about Tyler Spitz
What company does Tyler Spitz work for?
Tyler Spitz works for Evenup
What is Tyler Spitz's role at the current company?
Tyler Spitz's current role is Special Operations.
What is Tyler Spitz's email address?
Tyler Spitz's email address is ty****@****ail.com
What is Tyler Spitz's direct phone number?
Tyler Spitz's direct phone number is +163072*****
What schools did Tyler Spitz attend?
Tyler Spitz attended University Of Illinois Urbana-Champaign, University Of Illinois Urbana-Champaign, Wu (Vienna University Of Economics And Business).
What skills is Tyler Spitz known for?
Tyler Spitz has skills like Microsoft Excel, Microsoft Office, Powerpoint, Marketing, Budgets, Nonprofits, Accounting, Time Management, Data Analysis, Microsoft Word, Team Leadership, Access.
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