Tyler Spitz Email & Phone Number

Chicago, IL, US

New York City, NY, US

• Joined Veho at seed stage through series B. Helped grow package volume and headcount 10x. Promoted twice from Senior Manager to Senior Director. Created, hired, and managed a team of 4.
• Led the team managing insights for client success, customer support, driver pay, marketplace success, and physical operations.
• Created business continuity and contingency plans for scenarios like weather, tech outages, and peak season issues.
• Successfully negotiated and signed multiple vendor contracts, including partnerships like Amazon Key.

New York City, NY, US

• Hired, trained, and led the team of 4, focusing on improving the last 100 ft. of delivery.
• Led the planning and operational efforts for Veho’s first retail peak season, contributing to 20% revenue growth in 2024.
• Led weekly and monthly business reviews with the executive team.
• Acted as delivery experience product lead, creating the roadmap for customer and driver experiences in the last 100 feet of delivery, which drove down restitution by 50% and access issues by 25%.
• Revamped Veho’s cancellation policy driving down late cancels by 25%.
• Drove product innovation, enabling same-day delivery and ship-to-store options while sizing product launches across multiple quarters.

New York City, NY, US

• Led the team of 3 focusing on improving the customer experience for all package recipients and maintaining on-time delivery (OTD) at 98.5% or higher.
• Launched and managed the company’s first quality and safety standard program managing all driver deactivations and customer + driver outreach
• Spearheaded the launch of a critical product that operationalized over $100M in ARR.
• Created and optimized SQL models to accurately track package data and report OTD metrics.

New York City, NY, US

• Led the team of 2 focusing on improving the customer experience for all package recipients
• Acted as interim Head of Analytics, developing key operational dashboards and SQL datasets, driving financial reporting that supported Veho’s $300M fundraising across two rounds.
• Optimized middle mile tracking for first regional package distribution program
• Started Veho's first driver quality rating program
• Optimized internal communications through Slack

Chicago, Illinois, US

• Built and led B2B grocery to restaurant business to $350K+ run rate from the ground up with team of 2
• Led brand partnerships, promotions, and new user growth strategy for grocery warehouse business which grew to $3.5M+ annual run rate in less than a year
• Created all data analysis and dashboarding for entire $14M+ grocery business and educated dashboard users
• Acted as interim Chicago warehouse manager and executed promotion strategy to double the business
• Led operations effort to transition all grocery warehouse assets to new app design with product and engineering

San Francisco, California, US

• Managed team of 4 overseeing driving safety, fraud, & various other safety initiatives.
• Delivered $10M+ on insurance cost savings & managed insurance compliance process for all 50 states.
• Created business standards, tested, & refined operations for the launch of Uber Connect in the US.

San Francisco, California, US

• Created programming between Shalom, Uber's Jewish ERG, and all the other ERGs across the company.
• Connected several ERGs together to run speaker events, food drives, and other fundraisers.
• Organized and moderated Uber's first Interfaith Speaker Series hosting Reza Aslan and Jessica Jackley to discuss faith in the workplace with hundreds of employees at Uber globally.
• Developed the mission, vision, and strategy for the new Interfaith ERG bringing together Uber's previous faith-based ERGs and other unrepresented groups.

San Francisco, California, US

• I worked on the Driving Safety team at Uber to make the platform safer. Key accomplishments:
• Managed operations & crafted the business standard for Uber’s dashcam pilot for over 10K drivers.
• Worked with the Safety Data Science team to improve data for Uber’s Safety Report.
• Optimized the driving safety standards covering $5M in annual costs & 100+ weekly driver deactivations.I managed other important US & Canada projects for Uber including:
• The driver quality and rating program
• The phone mounts discount program

San Francisco, California, US

• Key accomplishments:
• Redesigned driver deactivation process using insurance models which led to $50-$100M in insurance cost savings.
• Revamped marketing & operations strategies for Optional Injury Protection insurance doubling trips covered.

San Francisco, California, US

• Worked on a variety of projects related to airport operations, driver incentives, event operations, major sports partnerships, customer support, safety, and driver onboarding. Some of the highlights include:
• Planned and executed on a documents experiment to increase transparency in the driver signup process which was expanded to affect 100% of documents and signups in US & Canada
• Managed all of the operations related to Uber's major sports partnerships in my region throughout 2017 including the Bucks, Twins, Wild, and Brewers
• Managed all Uber operations for Summerfest, the world's largest music festival, in 2017
• Ran local driver incentive programs for Midwest cities and helped save tens of thousands of dollars weekly in the power driver bonus program
• Automated a virtual office hours program that increased driver conversion from signup to first trip

London, GB

• Completed firm-wide and advisory service line Staff 1, Staff 2, and other technical trainings
• Serviced a variety of clients in several industries with IT Audit and Advisory services
• Analyzed, tested, and supported the issuance of regional and global Service Organization Control Reports
• Coordinated and communicated directly with client contacts in order to provide a high quality work product
• Worked on auditing and consulting projects in order to receive my CPA license in July 2016
• Managed a team of offshore professionals by delegating tasks, reviewing work, and giving feedback

Master'S Degree, Accountancy

Bachelor'S Degree, Accountancy

Marketing/Marketing Management, General