Tyler St Pierre Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Working strategically with CxO’s from current and prospective customers to demonstrate the value of BMC’s SAAS based solutions
• Manages delivery of presale & post sale milestones involving scoping/discovery to delivery/implementation
• Work alongside multiple vendors to achieve client’s business development goals
• Leads weekly team meetings to discuss weekly, monthly, and quarterly goals
• Growing revenue within existing accounts by identifying new sales opportunities and successfully seeing them through an executed contract

• Managed a team of 8 support members
• Provided Tier 1, 2 and 3 technical support resolutions
• Restructured and improved existing workflows to proactively monitor client’s compliance of cyber security to inform them of when updates or changes need to be made
• Created the definition, implementation and enforcement of technical architecture policy, procedures, and standards
• Managed cloud and on-premises technical infrastructure, network, and application environments
• Created Backup Continuity and Disaster Recovery Plans (BCDRP) for all clients and maintained backup status of 100%

Ontario, Canada

• Delta Power Equipment is a full service Case IH and New Holland dealer with multiple locations across Ontario. On a day-to-day basis, I assist a staff of over 500 employees in solving technical issues on-site and.
• Comprehensive use of Office 365, MS Teams, Windows 7-10, AD, PowerShell, Exchange, Zoom, Sophos Security Network, and VMWare
• Developing, implementing, and maintaining Windows computer system installs and email systems
• Deploying and decommissioning IT systems including servers, network components and backup devices
• Problem solving complex technical issues as they arise
• Communicating and coordinating with other IT team members, Delta Power employees, and customers

Royston, Georgia, United States

• Developed entire IT infrastructure for a new company location
• Tracked and communicated project status to stakeholders through weekly excel reports
• Installed Ethernet cables throughout the entire building
• Purchased, designed and installed all wireless, telephone, and structured cabling
• Collaborated with corporate manager virtually to meet expectations and requirements

Ontario, Canada

• Monitor tickets to ensure problems have been adequately resolved
• Assist with the deployment and management of all desktop applications and office hardware
• Support MS Office, Dynamics GP, Dynamics CRM, and SharePoint throughout the organization
• Assist with other IT Support requirements as needed, including first line support
• Contribute to IT initiatives including research, evaluation, and deployment of software and hardware