Tyler Stoll Email & Phone Number

Chaska, Mn, Us

Minneapolis, Minnesota, United States

Chanhassen, Minnesota, United States

 Planned optimal routes across multiple platforms to reduce delays while increasing time efficiency. Demonstrated outstanding client care with over ten thousand deliveries averaging a 4.95 rating out of 5.  Built relationships with store managers across fifteen different locations to increase productivity. Followed all COVID-19 safety protocols to protect myself and my clients. Used excellent communication skills to keep client up to date on their delivery. Through my outstanding work ethic, I’ve earned several “Above and Beyond” awards for customer service.

Minneapolis, Minnesota, United States

 Provides tactical, day-to-day support of tasks such as; developing quotes/orders, order detail corrections, manual shipping confirmations, cost adjustments, price list adjustments and bid pricing management. Connect with B2B2C clients through email and phone efficiently and effectively.  Prioritizes incoming communications by way of triage to insure complete, accurate, and satisfactory information in a timely manner. Researches and provides logistics information, tracking, backlog management, order returns, order rebills and order resourcing.  Researches inventory availability and coordinates lowest cost sourcing of inventory through core product and external product fulfillment partners.  Successfully navigates and uses multiple systems simultaneously such as; MS Suite, Excel, Sharepoint, MSTS, FMS, OMS, Breeze, Yantra, Ariba, Commerce Hub, RMS, CRM, RSS and Nucleus.  Builds collaborative channel & enterprise partnerships, end user customer interactions and maintains customer relationships through daily rhythms.  Selected for new "Pilot" program to collaborate with cross functional teams to promote efficiency and profitability.

Shakopee, Minnesota, United States

 Responsible for world class experience for our customers including store pick-up, checkout, customer service (return / exchange / trade-in / recycle) and asset protection. Adhered to Standard Operating Procedure for areas such as: daily cash management, payroll processing, scheduling, store expense tracking and IT help desk tickets. Provided employee coaching, training and validation of department shrink plans. Prepare and conducted team meetings, trainings and other special events to communicate clear goals to the team. Provided input to store leadership on employee performance and development needs. Responsible for managing the floor and ensuring business metrics are being met. Set up several volunteer activities for the store to build Best Buy values in each employee.  Proven track record of providing above average NPS (Net Promoter Score) from my team. Several team members I directly managed moved on to become successful leaders.