- Detect and Respond to Security Threats and Incidents- Focus on Threat Intelligence and Threat Hunting

- Mac, Windows, ChromeOS support- Helpdesk, Ticket queue, Slack chat support for ~8,000+ internal employees and ~25,000+ CS agents- Process Documentation- Team SME for Windows, Android, and Security support- Completed internal Security Champions program - Security SME for the Support teamMajor Projects:- Deploying Windows to internal Employees - Testing deployment solutions - Writing internal and external facing documentation for Windows support and troubleshooting - Work cross-functions to support and manage Windows environment- Zero Trust Security Key Rollout Project - Phased out the use of OTP/Push notification apps in favor of Security keys - Work cross-functionally with teams to test, plan, and launch Security Keys for ~8,000 employees- Setup Printer monitoring server - Tested, deployed, documented Printer monitor server that allowed Airbnb to monitor printers globallyInternal Job Rotation with the Threat Detection and Response Team for 8 months:- Internal Job Rotation for 1 year on the Airbnb CSIRT/TDR team- Detect and respond to incidents using SIEM, behavioral analytics, and network analysis.- Analyze log files from a variety of sources to ID potential threats to network security.- Document and escalate incidents that may cause ongoing and immediate impact to the environment.- Alert rule tuning- Use Python to interact with APIs that pull in data for security analysis

-Responsible to support the quality, reliability and availability of the Airbnbinfrastructure.-Maintain day-to-day operations and documentation of global IT productionsystems, including secure LAN/WAN and all other IT services.-Participate in rotating on-call incident response after normal business workhours-Develop and improve instrumentation for monitoring the health and availabilityof services.-Proactively monitor systems, network and applications and provide input toimprove the stability, security, efficiency and scalability of systems.-Support IT systems, network and application level 2 escalations-Support the stable and reliable ISP network services-Automate repetitive tasks and for monitoring systems and services-Participate with other engineering teams to ensure smooth operation of all ITservices.-Engage with third party vendors to resolve issues as needed-Coordinate execution of tasks in conjunction with assigned Airbnb ProjectManager. Special projects as agreed to by both parties. All special projects shall be documented as part of the project time.-Fulfill daily operational tasks and resolve routine support and operational issues.-Identify and escalate issues appropriately.-Execute tasks per assigned deadline.-Identify gaps and potential improvementsin existing procedures and processes and help update them

• Provide hands-on technical expertise during service impacting events. • Troubleshoot and resolve complex problems • Perform root cause analysis and deliver detailed documentation on significant incidents • Lead event correlation activities from monitoring systems and other change notifications • Coordinate system maintenance and changes, while minimizing customer impact and maximizing the productivity of company resources • Prioritize incident response and escalate to senior resources when necessary. • Facilitate communication with disparate organizations during significant incidents. • Demonstrate technical leadership with incident handling and troubleshooting • Assist with the implementation and development of SRE tools and applications • Manage and support SRE tools and applications • Provide on call support to internal customers

- Manage and maintain the IPTV network for 10,000+ customers- Configure and maintain Motorola/Cisco/Ericsson satellite receivers- Maintain four 3.7m Satellite Antennas- Configure and manage Cisco Digital Content Managers for channel management- Maintain a production and testing environment- Working with vendors for patches and upgrades- Applying patches and upgrades to set-top-boxes, middleware, and receivers- Maintain documentation and organization of the network- 1 year of experience maintaining 10 Linux servers, 1 Windows 2003 Server

- Supervised 4-7 people remotely assisting customers- Creation of Knowledge base articles- Ticket/IT Journal documentation- Configure Fiber to the Home Zhone Technology hardware- Troubleshooting IPTV, Internet, and Telephone systems- Wrote the weekly Board sent to all employees