Tyler Sutherland Email & Phone Number

Regina, Sk, Ca

Kelowna, Bc, Ca

WTFast is a Global Gamers Private Network (GPN) that aims to optimize the internet connection for gamers, reducing latency and improving connection stability by bypassing congestion and network interference.▪ Head of: Leadership Team (CEO, CFO, CTO, CRO, VP of Accounts), Operations (GameOps 4 members, DevOps 2 members, Customer Care 5 members) Human Resources (HR coordinator + HR Agency) and Product Departments (2 Product Mgr., 2 Product Owners, 1 UX Designer)▪ Acted as the EOS Integrator, aligning the strategic vision of the Visionary CEO, board of directors, and departmental units, ensuring all teams worked cohesively towards common goals.▪ Empowered the Senior Leadership Team to implement the Entrepreneurial Operating System (EOS) across all departments, coaching managers to lead high performing teams. Achieved a 90%+ completion rate for strategic objectives.▪ Grew the team from 30 to 50 members while instilling core values and nurturing them to develop their talents, contributing to overall team success.▪ Led the team in transitioning to a 100% remote work model, resulting in enhanced employee engagement and productivity. Ensured all team members were supported and connected during this transition.▪ Collaboratively worked with the team to cut operational costs by half in cloud services and hosting, while maintaining a 99.99% service availability. Achieved this through shared problem-solving and innovative thinking.

Kelowna, Bc, Ca

RackForce is a leading provider of cloud services, offering scalable solutions ranging from colocation to virtual hosting and enterprise cloud infrastructure.▪ Played a key role in leading RackForce to a $33 million acquisition as part of the Senior Leadership Team.▪ Collaborated on product development and lifecycle management for the Cloud Hosting Service Portfolio, including go-to-market strategy and project delivery.▪ Partnered with Vendors and Delivery Teams to drive a 100% increase in ARR through the successful team launch of five managed services (Veeam Backups, Zerto DR, Mitel Voice, VMware tiered cloud, SolidFire Storage as a Service).▪ Worked closely with the compliance team to contribute to annual SSAE16 Soc 2 audit attestations, ensuring adherence to Governance, Risk, and Compliance standards.▪ Worked with the teams and coached managers to enforce company policies for annual performance appraisals, recruitment, employee engagement, and implemented an objective tracking system.

Kelowna, Bc, Ca

 Accountable for achieving NOC support SLA targets and >9/10 customer satisfaction ratings Oversaw the NOC team and manager. Hosted monthly NOC metrics review meetings with executive roundtable committee Governance, Risk and Compliance – Contributed attestations for annual SSAE16 Soc 2 audit  Championed company policies for annual performance appraisals, recruitment, employment engagement and objective tracking system, on/off-boarding by creating workflows in JIRA Member of the Program Advisory Council for Network Security Specialist program at Center for Arts and Technology in Kelowna; and Network and Telecommunications Engineering program at Okanagan College

Kelowna, Bc, Ca

 Successfully implemented Agile/Scrum framework with DevOps and TechOps teams Conducted bi-weekly sprints, retrospectives and reviews Atlassian – JIRA + Confluence – System Owner, Office Expert – Custom workflow creation

Kelowna, Bc, Ca

 Managed department of 15 Datacenter Technicians at the Network Operations Center Point of escalation for NOC Major Incidents Conducted annual performance appraisals, bi-weekly 1:1, personal development planning and difficult conversations

Kelowna, Bc, Ca

 Customer experience advocate. Retained existing account revenue as a function of post-sales.  Point of contact for > 15 key accounts as technical and relationship manager TAM Role created for me at RackForce in 2011. Assigned to IBM, reseller and other key accounts. Created processes for provisioning, QA and handoff; and monthly account reviews Solutions engineering and application management. Identified new workload migration projects

 Managed team of engineers and service reps located in Richmond and Helpdesk in India Incident coordination, escalation, problem management, status reporting Working through a team, driving accountability and ownership  Business development, sourcing partnerships, marketing, trade shows

 Implemented data centre network and server solutions using HP Blade with Hyper-V and Vmware Network and VLAN design using Layer 3 switching for QoS, VoIP, VPN Microsoft AD, DNS, DHCP installation and maintenance - Google Apps Migrations

Toronto, Ontario, Ca

 Managed network and servers (Windows and Linux) for 3 sites and an application hosted at Fusepoint  Asset and software procurement, license renewal, vendor relationships Deployed wiki team site for on-boarding, training and knowledge base

Montreal, Quebec, Ca

LAN Services Group January 2005 – September 2005 Break-fix and desk-side and support for 300 end-users in two offices and a data center  Rolled out XP and Office 2003, transferred files and settings and trained clients on new products7/24 Technical Support Analyst February 2000 – January 2005 Bilingual front line technical support to over 50 corporate clients ISO 9001 – ITIL – HDI - Incident coordinator and knowledge engineer duties Traveled to client sites in England and Algeria to conduct meetings – April, 2004