Senior Learning Developer
CurrentCharged with creating training curricula for new-hire training, specialty uptraining, systems updates and conversions, and new project deployments, using text-, video- and interactivity-based materials to engage adult learners of all learning styles and provide in-depth context, memorable visuals and hands-on practice for comprehensive learning programs in a limited time. As senior developer, I work with senior leadership to meet specific business needs, develop uniquely-voiced resources and share with our corporate office and retail field training, while liaising with a small team of supporting facilitators and resource creators to ensure consistency. In addition, I am the primary point of contact for maintaining our Learning Management System, maintaining the exported source files, administrating learner records, designing user interfaces, and building courses and learning plans, as well as communicating with the platform support staff to resolve technical issues or update settings for accessiblity or multi-factor authentication.I was originally hired by WSI as part of the newly-launched "Click to Chat" Response Team to provide customer service via Oracle chat software on the website for Williams-Sonoma, Pottery Barn and pottery barn kids, moving to Email Response and then to the Learning & Development team in 2017, serving as a Seasonal Training specialist, then as a Senior Lead with a focus in new content development, as well as supervising reporting.