• Appointed SME (Subject Matter Expert) and assisted with leading the Florida Region through a billing software migration. Identifies common issues specialists’ encounter. Finds and recommends fixes for issues and partners with Sr. Leadership to implement changes. o 20% increase in new sales dashboard utilization across the Southeast Division.• Achieved Spectrum’s Elite Sales Club and recognized as top performing territory manager in the channel FY 23.• Communicated “Triple Crown” weekly reports to identify top performers and bottom performers in key performance indicators along with gap management metrics to help improve the number of sales specialists meeting/exceeding monthly goals in the Florida Region. (49 stores) o Reduction in bottom performers within Florida Region by 40% through targeted gap management strategies. • Responsible for same store sales-growth, sales proficiency, employee development, and customer experience for 6 stores with 6 store managers and 40+ specialists.• Applies solid direction and support to store managers by implementing sales action plans, monitoring business results, and driving execution of sales strategies.

• Responsible for sales proficiency, employee development, and customer experience for 3 stores with 3 managers and 20+ specialists. o Led a 10% increase in same-store sales growth YOY.• Recognized as top performing area within territory 6 times in an 8-month period.• Took bottom performing store and created a winning culture that contributes to monthly sales growth in key performance indicators while simultaneously improving sales growth in top performing stores within assigned area. • Communicated "Top of the Wave" weekly reports to identify top performers and bottom performers in key performance indicators along with gap management metrics to help improve the number of sales specialists meeting/exceeding monthly goals in the territory. • Utilized effective assessment skills to continually inspect everything from the sales behaviors to the product knowledge of store managers and sales teams and partnered with senior leadership on change efforts as needed. • Provided coaching, feedback, and direction to empower teams to achieve their key performance indicators through multiple forums, one-on-ones, team huddles, and store meetings.

• Successfully managed the opening of a new retail store location and created an environment of continuous learning, role-playing, and development where employees enhanced their skills and maximized their potential and success through coaching, training, and objective performance management, including the progressive discipline process. o Achieved a 20% increase in acquisition mobile and video sales YOY.• Ensured sales teams were retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills, and probing techniques to overcome objections, and save/upgrade customers. • Proactively identified issues, built action plans, and sought opportunities to grow the business and increase customer satisfaction. • Maintained strong working relationships with management, the operations team, and peers while working as a team to build a culture of success.

• Managed, trained, and coached 3 managing key holders and 40+ sales associates through influencing others with and without authority, implementing action plans, and driving results through people to further business results.• Created a sales check-in and check-out system for employees and leaders to drive accountability around their goals that aligned with the daily and monthly business goals resulting in finishing top quartile in performance metrics and an increase in revenue from $38M to $40M in a 12-month period.• Finished 24th out of 1100 stores nationwide.• Recognized as top performing store in the region 5 times in a 12-month period.• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Applied solid direction and support to the Sales Manager by implementing sales action plans, monitoring business results, and driving the execution of sales strategies.• Directed to coach, teach, and train 13 sales associates on individual sales performance that aligned with the growth plan which resulted in growth in all accountable departments with a total revenue comp YoY of 12%, and which added another $400k in revenue. • Finished 39th out of 1100 stores nationwide.• Coordinated with the computing, tablet, SWAS, and digital imaging departments to drive positive outcomes for key performance indicators in support of revenue, margin, and NOP goals. (Hardware, peripherals, and SaaS)• Strengthened merchandising and promotional strategies to drive customer engagement.

• Coordinated with Sales Manager to strategize and initiate marketing initiatives to drive sales and improve overall performance.• Implemented training strategies for Sales Consultants to ensure job proficiency and performance improvements resulting in achieving top sales performance in the Southeast region.• Finished 150th out of 1100 stores nationwide.• Provided exceptional customer service to foster client loyalty and satisfaction.• Identified growth opportunities and development options for business.

• Devised and implemented product strategies including creative sales techniques to increase sales of the Samsung ecosystem products in the Home Theater Department.• Collaborated with vendor partner and market teams on performance, promotions, and sales best practices.• Implemented new learning strategies and maintained a high level of product knowledge of new technology, Home Theater products, and advanced experience zone products across the Samsung ecosystem.

• Led a team of 10 sales representatives to achieve a 10% increase in sales year-over-year.• Demonstrated expertise in territory management, consistently achieving or exceeding sales goals while maintaining a high customer satisfaction rating.• Performed forecasting to identify necessary needs and created innovative selling techniques to bring value to merchandise.• Identified and communicated customer needs to drive sales and maximize field success with minimal management oversight.• Maintained and managed the overall functioning of remote sales and logistics.