Tyler O'Neil Email & Phone Number

Austin, TX, US

Anywhere I Am

• I love solving problems and telling great stories, so whenever a project presents itself I love to jump into the mix. Pulling on my background in communications, customer experience, business operations, and people.
• Taking over as interim editor-in-chief for a local newspaper so the owner/operator could have his first vacation in five years
• Develop business processes and partnerships for an up-and-coming guided tour company
• Build out the rules and manufacturing process for a board game
• Serve as a cultural liaison for a French fitness company working with a Beijing tourism board
• Outline a documentary-style marketing project involving international travel experiences in conjunction with a major automotive manufacturer

Austin, Texas, United States

• Audi on demand is a software-driven, easy-to-use mobility experience that can immediately enhance the functionality of any dealership's existing courtesy fleet by adding retail rental capabilities. All while providing.
• Ensured the smooth launch of more than 50 locations as part of the Implementation Team.
• Maintained an 80+ Net Promoter Score when the rental car industry average is 30.
• Acted as a representative stakeholder for field operators and end-user retail customers during the design process for a single-fleet program and accompanying software.
• Transitioned all locations from a mix of proprietary software and external tools to a single platform provided by our sister company.

Austin, Texas, United States

• My responsibilities as the Operations Coordinator revolved around providing generalized assistance for all things operations related for the rental car business unit.
• Managed the support call center, developed protocols for new tools used in the field, and built relationships with outside vendors.
• Lead an assortment of cross-departmental ad hoc projects.
• Retooled and retrained all existing rental locations from stand-alone airport locations to tenant operations within Audi dealerships.
• Project managed a complete brand change from “Silvercar by Audi” to “Audi on demand.”
• Condensed, refined, and refreshed training resources in response to evolving tools, a new brand, and changing protocols.

Austin, Texas Area

• As Audi on demand's Training and Support Specialist, I worked with the company's on-the-ground leaders to ensure we exceeded expectations and delivered an outstanding experience for our customers. I then transformed.
• Executed the digital onboarding of 2 to 5 employees per week.
• Built monthly continuous training content and tracked engagement for 250 on-the-ground employees.
• Assisted the support team in maintaining an 85%+ CSAT score.
• Served as change and knowledge manager for processes updated as part of the 2020 COVID-19 pandemic.

Austin, Texas Area

The Contemporary Austin is not only an outstanding contemporary art museum and vector for education, but also has world-class venue spaces available for rent. On-site venue managers ensure events go smoothly, safety protocols are followed, and act as brand ambassadors for prospective clients.

Austin, Texas Area

• Your Biker Gang had a revolutionary approach to outdoor tourism -- gather your crew, put on some fake tattoos, and saddle up on electric minibikes for a fun and exciting cruise around Austin, guided by an on-theme and.
• Maintained customer ride schedule and high customer satisfaction despite a fire that destroyed 30% of the fleet and spare batteries.
• Trained and oversaw a staff of three road captions while also leading rides - together we were able to make Your Biker Gang the top outdoor tourism activity in Austin on TripAdvisor.

Austin, Texas Area

• Road Captains have a wide breadth of responsibilities. They are electric motorcycle mechanics, direct marketing associates, and historical researchers. But the biggest task is also the most fun -- they guide rides.
• Mentioned by name in 136 5-star reviews.
• Provided high-quality photographic and video content for Instagram, Facebook, and direct to customers.

Austin, Texas Area

As a go anywhere, do anything presenter I worked with a small team to capture content for Big Review TV. From food trucks to trampoline parks, we sussed out what made a place special and showcased these small businesses for an extensive online audience.

Everyone at West Music has the privilege of cultivating a love of music with every customer they interact with. As a road and convention salesperson, I would host on-site sales presentations at locations in Iowa, Illinois, and Texas. Duties ranged from assisting customers in identifying their best instrument options, filing payment paperwork, and marketing.

Beijing City, China

I led and provided editorial guidance for a team of Chinese writers and translators developing tourism marketing content for organizations all around China.

Beijing City, China

Most of my work with DGA was managing Pub Crawl Beijing, a weekly bar tour to some of Beijing's best hidden watering holes. I was in charge of tour promotion, personnel management, and the crawl's operations. As DGA's primary contact in Beijing I also fulfilled ad hoc media production requirements -- such as procuring local photographers and overseeing.

Beijing City, China

BiGui Productions' main focus was on producing commercial video content, but they also invested in a number of networking and industry events. As their event coordinator, I oversaw the general design of these events as well as managed the on-site staff and occasionally played the role of host.

Beijing

My primary responsibilities were editing stories written by Chinese colleagues for use in various products, but I wore many hats here. I directed and produced stories, performed voiceover, and hosted.

Chongqing City, China

I taught practical English communication skills to advanced English majors at SWUPL.

Shijiazhuang, Hebei, China

I taught practical English reading, writing and speaking skills to English majors at HEBUST.

Des Moines, Iowa Area

As the hall director for Ross Hall I had a plethora of responsibilities ranging from staff training and programming development to overseeing daily operations and paperwork. I was directly responsible for the safety and security of approximately 90 residents, as well as the management of three resident assistants.

Des Moines, Iowa Area

As a resident assistant for Harriott Hall I developed programming and mediated conflicts for a floor of first-year students at Drake University. I was directly responsible for the safety and security of approximately 45 residents.

Des Moines, Iowa

I was responsible for the weekend cops/general assignment beat at The Des Moines Register along with occasional enterprise pieces.

Des Moines, Iowa

While at the Business Record I did a little bit of everything but the bulk of the work revolved around preparing material for BR's various electronic newsletters.

Iowa City, Iowa

As an intern with the Press-Citizen, I was treated as a full-fledged reporter. I hit the ground running, covering everything from an alleged sex crime cover-up by the University of Iowa administrators, the Great Flood of 2008, and the annual county fair.

West Branch, Iowa

I wrote stories and photographed events in the West Branch area, primarily focusing on school and municipal events. I still occasionally work as a stringer for the Times when in Iowa.

Ba, Journalism

Activities and Societies: Residence Life, Sigma Phi Epsilon, Society of Professional Journalists, The Times-Delphic and assorted volunteer.

Ba, International Relations

Activities and Societies: Residence Life, Sigma Phi Epsilon, Society of Professional Journalists, The Times-Delphic and assorted volunteer.

Education record

Activities and Societies: Band, Jazz Band, Show Choir, Theatre, Speech and Debate, Student Government, National Honor Society, The Bear.