Business Manager | Owner
CurrentAs a mission-first business manager, I’ve spearheaded and implemented the development of a comprehensive approach to business operations, client solutions, and project management to drive profitability and sustainable growth. I’ve also worked closely with our team of architects to ensure our culture supports their needs and our client’s priorities.RESULTS▸Advanced 12.7% increase in net revenue and 300% increase in billables over 4 years through overhaul of operations, marketing, human resources, finance, business infrastructure, and success metrics.▸Grew team from 3 to 6 members over 4 years by crafting talent management strategy, launching professional development and compensation programs, and building one-of-a-kind culture.▸Improved client experience, satisfaction, and pipeline by establishing new project management and delivery process that fosters win-win industry alliances, proactive communication, and team collaboration.▸Elevated brand visibility and reputation through active leadership engagement in community and volunteer organizations and initiation of digital marketing strategies, including social media and revamped website.