Tyler Whiteside Email & Phone Number

Orlando, Fl, Us

Lake Mary, Florida, United States

System Administrator and multi-team manager for a unit with a primary focus on dataavailability, automation, audit-readiness, and high customer standards.≡ Direct proponent of innovation and change within my unit by way of solution design, vendorvetting, cost analysis, contract review, implementation, and ongoing operation≡ Lead teams for all milestones of the customer deliverable lifecycle, including composition,post-comp, document archival, and output/delivery across multiple channels≡ Support for a Guidewire-focused software development team and DevOps team

Lake Mary, Fl

Solution consultant for executive-level, cross-department initiatives.≡ Choreographed a multi-million dollar print and mailing solution≡ Developed a custom automated workflow tool to the benefit of multiple departments, saving thousands of dollars in daily man-hours≡ Automated countless processes in all facets of the company≡ Participated in providing specialized reporting and calculations for regulatory requests, company financials, and audits

Lake Mary, Fl

Trailblazer in innovation! Systems Analyst working with Guidewire software in an Agile environment, responsible for refining and providing technical insight into defects and chaperoning new initiatives.≡ Fostered and facilitated feature implementations into PolicyCenter, ClaimCenter, and Digital Portals≡ Managed all customer communication from Guidewire, including composition using SmartComm as well as print output using Ricoh Process Director≡ Aided in training of best practices to BAs and BSAs for writing requirements and collaboration between teams≡ Acted as the hidden gem and secret weapon sent to tackle difficult business challenges or shortcomings in order to devise and/or develop long-term solutions

Winter Park, Florida, United States

Orlando, Florida

Lake Mary, Fl

Department’s point of contact for new business implementation, development requests, and ad-hoc reporting. Managed systems for dozens of clients that grossed millions of dollars annually. Responsibilities included writing detailed report requirements, assisting with queries and report development, and business rule implementation in accordance with client templates, scripting, and battle plans. Identified system and workflow inefficiencies in order to strategically plan and execute procedures to eliminate or minimize their impact. Developed a library of tools and products utilized by a floor of underwriters, upper management, external clients, and other members of the company to guarantee quality and boost production.

Maitland, Fl

Responsible for the importing, distribution, and integrity of an origination client's pipeline for a team of 60 processors. Developed reporting needs to spec as requested by upper management for all service provider areas of the project, including pipeline management, forecasting, and quality control. Create and maintain various automation macros that accelerate laborious and otherwise tedious tasks by up to 600%.

Maitland, Fl

Assumed same roles as prior position. Developed macros to assist in preparing key components required for placing orders with several vendors - all with unique prerequisites and stipulations - at once. Generate weekly forecasting reports illustrating past, current, and projected areas of interest. Forecast reports focused on client volume of orders with breakdowns of each product type, exemplifying turnaround time trends and delinquencies. Reports built directly influence management's evaluation of vendor habits and such evaluations are directly reflected in vendor allocation ratios.

Maitland, Fl

Placed orders of several hundred valuation reviews to 8 clients on a daily basis. Responsible for tracking the status of these reviews through their lifetime to ensure they remained on-track for delivery. Followed up verbally and/or textually daily for each straggler in order to obtain reason and resolution. Received, packaged, and delivered appraisal product back to major lender.

Maitland, Fl

Production role - data entry. Top Performer for three consecutive quarters. Team Spirit Award winner.

Information Systems Technology, Information Technology

Graphic Design