Tyler Whitman Email & Phone Number

San Francisco Bay Area

❖ Created instructional content used to coach Sales teams on customer experience and product knowledge; this resulted in achieving the highest quarter-end NPS globally (91 NPS) and becoming the most improved NPS in Q3 2018❖ Collaborated with carrier partners (i.e. Verizon) to activate and troubleshoot Apple devices and train Sales teams on these processes; this resulted in increasing activated devices to 60% from 10%❖ Led instructional content development and training delivery for 100+ Sales experts by leveraging data insights and consumer trends; this resulted in achieving 90%+ customer satisfaction, increasing from the 76% average

Cupertino, California, United States

❖ Own and manage the FileMaker database/product from conception to implementation, aimed to track 3PP accessories entering/existing Accessories Evangelism storage, resulting in delivering 100% of the project scope within six months❖ Define the product features, strategic direction, and mission of the FileMaker database by partnering with project stakeholders and FileMaker developers, resulting in introducing operational accuracy of 3PP item tracking❖ Implement FileMaker product features such as new product tracking, loaned item tracking, product information, UPC barcode tagging, and automated email systems, enabling the Accessory Evangelism team with improved tracking abilities❖ Manage the data entry, integrity, and accuracy of 2000+ 3PP products, including world-class brands such as Belkin, Mophie, Scosche, STM, Caldigit, Western Digital, LaCie, Promise, and more❖ Develop and deliver training material for the new FileMaker product by partnering with three project keyholders to help them understand product features and usage while driving adoption rates❖ Collaborate with third-party developers to approve high-revenue 3PP products ($1M+ of projected revenue) for sale in Apple retail stores, resulting in approving 10 new products exceeding average approval rates

Cupertino, California, United States

❖ Created instructional content based on the data analysis of customer reviews used to coach Sales teams on product knowledge and best practices, resulting in increasing NPS by 30% month-over-month❖ Developed an employee feedback document/system from conception to implementation; this reduced performance review time by 30%, increased employee engagement by 50%+, and achieved 95% schedule adherence (up from 50%)

Cupertino, Ca

❖ Developed an LMS utilizing iTunes U called ‘Daily Journal’ aimed to provide a platform to track development for enhanced employee reintegration for retail stores; this product achieved a 93% adoption rate during single- and multi-day events❖ Owned and led the Daily Journal product from conception to delivery, which catalyzed the professional development of numerous employees; this resulted in the promotion of seven employees from support roles to management level roles

Cupertino, Ca

❖ Collaborated with Apple Events to plan, develop, and implement end-to-end project plans by leading a 100+ person Retail team focused on delivering world-class customer journeys for high-profile events and conferences (500+ attendees)❖ Produced event support experiences for three large events ($5M - $10M+) simultaneously, ranging from 6,500 – 15,000+ guests (i.e. WWDC event), focusing on Check-In, Guest Flow, Parking Support, Theatre Support, and more❖ Maintained and organized the team database and content library for the Event Support Experience; this resulted in increasing location time by 50% for previous project deliverables and experiences

Fort Myers, Florida Area

Fort Myers, Florida Area

- Worked with Consumers to select appropriate styles and sizes of eyewear -Consistently achieved high sales (110%-120% of plan) during my work experience

Managed the companies Social Media Interests, Sales, outbound calling, cold calling

Data Mining, outbound calling, marketing, odd Jobs

Sell Clothing, Re-Stock shelves, inventory, POS use

Manchester, Me

Face to face retail Sales of clubs and golf equipment, standing for long periods of time, Washing carts, clubs and shoes, inventory restocking, customer service.

Bachelor Of Science (B.S.), Business/Commerce, Entrepreneurship

The Entrepreneurship Minor at FGCU is perfect for those undergraduate students that want to learn entrepreneurship but have a deeper.

High School Diploma