Tyler W. Email & Phone Number

Omaha, NE, US

• Analyze workflows and identify inefficiencies to drive targeted operational improvements
• Develop and execute strategies to streamline processes, mitigate risks, and enhance efficiency
• Lead change management initiatives, ensuring seamless adoption of process enhancements through effective communication, training and feedback loops
• Collaborate with cross-functional teams (Product, Engineering, Trust, Safety, and Claims) to align objectives and implement scalable process improvements
• Establish and monitor key performance indicators (KPIs) to measure the impact of changes and drive data-informed decisions

• Led the expansion of the Trust Continuous Improvement Program, enhancing monitoring and analysis of critical safety risks and fraud incidents across Airbnb
• Developed an Incident Investigation Tracker, supporting trust product and planning teams track the progress of root cause analyses, leading to new feature recommendations
• Fostered cross-team collaboration, driving continuous improvement efforts and ensuring alignment across Trust

• Managed high-risk fraud escalations, including account takeovers, identity theft, and money laundering, while ensuring compliance with regulatory requirements
• Served as interim team lead for 15 risk operations agents, overseeing daily operations, managing team performance, and implementing process improvements
• Fostered team collaboration, provided coaching and training, and led efforts to streamline fraud detection processes, improving incident resolution times
• Utilized risk management tools such as LexisNexis, Tableau, SQL, and Microsoft Excel to analyze data, support fraud prevention efforts, and create performance metrics reports (KPIs, SLAs)

• Conducted detailed investigations of high-risk cases to develop and apply appropriate mitigating measures, ensuring robust fraud prevention and risk management strategies
• Implemented preventive measures based on a in-depth analysis of user identity, behavior, credit history, and business models
• Maintained service level adherence across 35 diverse queues, ensuring efficient risk management

12312 Port Grace Blvd, La Vista, NE 68128

• Provided a secure and safe environment for employees and visitors
• Monitored surveillance cameras, responded swiftly to emergencies, and managed access control
• Documented daily activities and irregularities in reports, encompassing equipment or property damage, theft, unauthorized presence, or any unusual occurrences

7101 Mercy Rd, Omaha, NE 68106

• Executed patrols and surveillance across varied locations, including schools, buildings, and events
• Informed individuals of rule infractions, enforcing appropriate actions such as apprehension or eviction from the premises

Master Of Science - Ms, Data Science

• Pursuing a Master’s in Data Science, with a concentration on Python, SQL, R language, PowerBI, and Tableau

Bachelor Of Business Administration, Business Administration And Management

• Graduated with honors (CUM LAUDE) • Gained extensive knowledge and practical experience in utilizing quantitative techniques.

Associate’S Degree, Criminal Justice/Law Enforcement Administration

• Gained practical knowledge of the criminal justice system and its operations • Focused studies on local, state, and federal law.

High School

Activities and Societies: Member of Junior Class Board, Senior Class Board, and The Future Business Leaders of America (FBLA)