Tyler Yamashiro Email & Phone Number

Honolulu, Hawaii, United States

Remote

- Troubleshot and solved merchant issues and bugs for a WordPress Plugin with 1000+ active installations- Targeted customer needs and created feature requests and proposals- Managed live chat - Wrote and maintained a knowledge base and help center for users and merchants- Created video tutorials for plugin settings and configurations- Managed product roadmap, market site content, and plugin download site content

Greater Seattle Area

- Led project to integrate 18, 21st Century Fox applications into Disney’s Single Sign-On system.- Troubleshot and integrated OATH and OIDC flows for dozens of application owners trying to integrate into Disney's SSO.- Managed a ticket queue that had up to 100 tickets a day and managed communications between 3-5 days of opening- Created Python script used by 30+ business users to gather unique IDs and other user information to help application admins manage users.- Worked with internal Disney affiliate companies such as ESPN, FOX, DTCI, and Corporate IT and Global Information Security to enforce and manage privileged access management server access.- Taught 10+ non-technical customers a day troubleshooting and technical concepts.

Greater Seattle Area

- Designed a web application to enable business users to make changes to Amazon Sustainability Question Bank saving 4 developer days per month.- Designed a web application to enable business users to make changes to Amazon Sustainability Question Bank saving 4+ developer days per month- Gathered and wrote business requirements, scope, project roadmap, and high-level application architecture documents- Guided team in Agile and Scrum process and handled stakeholder communications weekly for 7 months- Utilized 4+ Amazon Web Services systems to build a modular system using S3, Cloudsearch, and EC2Amazon.com/sustainability

Bellevue, Wa

- Managed stakeholder communications, data gathering, and timelines for high-Level System Architecture Document which acts as a source of truth for 12 front-end systems through T-mobile’s Digital development organization.- Planned logistics such as food, venue, presentations, and workshops for a quarterly Architecture and --Development summit with 120+ attendees over 3 days.- Learned and collaborated with architects for 5 technology teams to document various front and back end systems