Ty Li Email & Phone Number

London

London

• Provide critical administrative and clerical support to senior management, 1 administrator and 30 staff
• Keep staff informed of upcoming meetings, trainings, special events as well as coordinate and distribute updated policies and meeting materials
• Manage Centre’s diary and room bookings, resolve timetable clashes and strategically scheduling meetings to maximise availability
• Manage center's inbox and hotline, respond to queries in a timely and informative manner via phone, email and in person, act as first point of contact for wide range of personnel and facilitate positive communication.
• Maintain filing database as well as CRM system ‘Access Synergy (Eisi)’ and web-based audit tool ‘TherapyAudit’, locate information and records quickly to assist with ad-hoc queries to boost team efficiency
• Prepare monthly monitoring spreadsheets, reports, newsletter and weekly staff rota and agency booking

Hong Kong SAR

• Top 5% of the best-performing cabin crew
• Compliance with safety and security procedures as wellas delivered premium customer services
• Coached junior team members and work as a team

Hong Kong SAR

• Managed and evaluated disbursements for the HK$3.5Bn (~365mm GBP) EV-charging at Home Subsidy Scheme (EHSS), expanding charging stations to 170,000 spaces in Hong Kong residential car parks to promote EV use
• Oversaw the cross-functional team of 13 applications to complete installations for 3,800 facilities, liaising with property owners, property management companies, consultants, utilities, and contractors
• Reviewed application documents as well as quotations from consultants and contractors according to the subsidy scheme policy
• Conducted commercial and construction due diligence on applications, including confirming design schematics, blueprints, and technical specifications match scheme requirements
• Drafted final reports that resulted in approve / decline decisions as well as guided property management companies to complete charging station projects
• Managed incoming phone calls and enquiries

Massive Open Online Course, Managing Responsibility Practicing Sustainability, Responsibility And Ethics

Bachelor Of Social Science, Geography And Resource Management, Second Class Upper Division

Activities and Societies: (2013-2014) Faculty of Social Science Dean’s List