Tylissa Wagner Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, AZ

• Performs application and reconciliation of unapplied cash to open receivables, offsets transactions, and initiates disbursements/write offs when applicable.
• Achieves consistent progress on overdue (60+ day) total Aged Receivable premium and transaction count for assigned producers. Aged Receivable averages for 2017 were 4.91% of the total transaction count and.96% of the.
• Responsible for account follow-up for assigned agents, brokers and customers and resolves… Show more
• Responsible for account follow-up for assigned agents, brokers and customers and resolves billing problems, answers inquiries and sets up financial arrangements as needed.
• Regularly reviews policies, endorsements and cancellations for processing errors. Quickly identifies and communicates with the processing department for corrections to be made.
• Collects the operating checks for the 3 West Region offices and submits for deposit regularly.

Scottsdale, AZ

• Responsible for checking in patients for appointments, collecting copays, coinsurance and deductible balances.
• Verifying patient insurance eligibility prior to appointments or when patient has insurance changes.
• Worked in scheduling department answering phones. Scheduled appointments for patients, took messages from patients and routed calls to doctors when appropriate.
• Performed a wide range of office responsibilities such as filing, faxing, chart set up and answering front… Show more
• Performed a wide range of office responsibilities such as filing, faxing, chart set up and answering front office phone lines. Show less

Scottsdale, AZ

• Ensured the control of accounts receivable in an assigned territory of 50-60 agents with a total annual written premium of 70 million, a receivable balance of 2 million and a total of 2000 transactions.
• Responsible for reporting, reconciliation and payment of all premium accounts due the company.
• Assured control of delinquent account receivable, preventing the negative impact adverse delinquency has on the surplus of the company.
• Provide customer service to agents and internal… Show more
• Provide customer service to agents and internal departments.
• Correct discrepancies to policy files and resolved direct collection issues. Show less

Scottsdale, AZ

• Responsibilities include the setup and data entry of new claims.
• Process incoming deductibles, salvage and subrogation checks. Work with a collection agency to collect unpaid deductibles and subrogation.
• Mentor new employees and assisted examiners by maintaining and organizing claims.
• Satisfied customer service by handling external phone calls from attorneys, agents, claimants and insureds.