Tier Ii Repair Technician
CurrentRepairing electronic devices in a professional manner to increase functionality/cosmetic condition for schools and businesses. • Diagnose device problems and isolate issue• Properly document issues with device(s)• Determining repairability of devices• Determine profitability of repairing devices• Evaluate repair procedures and recommend ways to improve• Back ordering parts needed for repairs Demonstrated excellent people skills in both client and employee relationships• Resolved customer issues• Developed and adjusted policies/procedures to better fit companies goals and employee productivity/performance• Helped to create/maintain business relationships to drive more business to the company• Creating documents to train employees