Tylor King Email & Phone Number

Little Rock, Ar, Us

United States

• Lead efforts to resolve tickets efficiently by collaborating with clients and internal teams, ensuring timely and high-quality solutions for critical IT issues.• Engage with cross-functional teams to design, implement, and oversee IT projects that align with clients’ goals and mission-critical operations.• Conduct thorough root cause analysis to address and resolve underlying system issues, driving long-term stability and efficiency.• Maintain up-to-date, detailed documentation… Show more • Lead efforts to resolve tickets efficiently by collaborating with clients and internal teams, ensuring timely and high-quality solutions for critical IT issues.• Engage with cross-functional teams to design, implement, and oversee IT projects that align with clients’ goals and mission-critical operations.• Conduct thorough root cause analysis to address and resolve underlying system issues, driving long-term stability and efficiency.• Maintain up-to-date, detailed documentation for client environments, including systems infrastructure and operational processes, ensuring accuracy for future troubleshooting and improvements.• Serve as the lead technical point of contact for assigned clients, providing expert guidance on IT systems while fostering strong client relationships.• Collaborate with and mentor other engineers, contributing expertise and support to resolve complex issues and maintain system performance.• Perform comprehensive monthly maintenance on client systems, ensuring optimal performance and identifying areas for improvement.• Develop an in-depth understanding of each client’s IT environment, including their infrastructure, applications, user roles, and business operations, ensuring IT systems fully support business objectives.• Identify potential security risks and provide strategic recommendations to address vulnerabilities, improving overall security posture.• Proactively seek opportunities to enhance clients' IT infrastructure, leveraging technology to improve operational efficiency, reliability, and business outcomes. Show less

United States

Management Consulting & Strategic IT Planning:• Conduct data gathering, interviews, and facilitate workshops with senior IT and business leaders to address strategic IT challenges and transformation initiatives.• Perform comprehensive analysis to develop and present IT strategic plans, transformation options, and technology roadmaps.• Prepare and deliver executive-level reports and presentations to clients, offering insights into optimizing IT infrastructure and… Show more Management Consulting & Strategic IT Planning:• Conduct data gathering, interviews, and facilitate workshops with senior IT and business leaders to address strategic IT challenges and transformation initiatives.• Perform comprehensive analysis to develop and present IT strategic plans, transformation options, and technology roadmaps.• Prepare and deliver executive-level reports and presentations to clients, offering insights into optimizing IT infrastructure and operations.Technical Support & Systems Management:• Provide comprehensive support to clients via call centers, remote troubleshooting, and on-site assistance for technology issues including email systems, vendor software, networking hardware, X-ray sensors, firewalls, peripherals, and operating systems.• Lead efforts in server builds, installation, and repair for enterprise IT environments, ensuring minimal downtime and maximum performance.Leadership & Training:• Lead and mentor mid- to entry-level technicians, delivering training across all areas of enterprise IT solutions, fostering skill development and operational excellence.Infrastructure & Virtualization Management:• Design, create, and maintain virtualized environments, ensuring scalability and high availability for critical business operations.• Manage Active Directory, application servers, and domain controllers to ensure efficient, secure, and reliable IT service delivery.Backup & Disaster Recovery:• Schedule and oversee secure server backups, including onsite, offsite, and bare metal solutions, safeguarding data integrity and business continuity. Show less

Arkansas, United States

Independent IT Consulting Services:• Provide clients with objective advice and independent assessment of the use of information technologies to improve their operations and achieve strategic goals.• Review and analyze IT systems, infrastructure, and operational workflows to identify gaps and propose enhancements.Business Process Improvement & Documentation:• Document and streamline business processes, ensuring that systems and operations align with industry best… Show more Independent IT Consulting Services:• Provide clients with objective advice and independent assessment of the use of information technologies to improve their operations and achieve strategic goals.• Review and analyze IT systems, infrastructure, and operational workflows to identify gaps and propose enhancements.Business Process Improvement & Documentation:• Document and streamline business processes, ensuring that systems and operations align with industry best practices.• Prepare and review detailed specifications and functional requirements to guide technology implementations.Technical & Non-Technical Requirements Definition:• Define and clarify both technical and non-technical requirements to ensure all have a clear understanding of project goals and outcomes.Procurement & Implementation Support:• Provide expert guidance during procurement processes, offering support to ensure the right technology solutions are selected.• Develop comprehensive implementation plans for system deployments, ensuring smooth transitions and minimal disruption to business operations.Software Testing & User Acceptance:• Conduct user acceptance testing (UAT) and software validation to ensure new systems meet defined requirements and are ready for deployment.Client Liaison & Relationship Management:• Act as the main point of contact for client organizations, maintaining regular communication with staff at all levels to ensure project success and client satisfaction.Project Documentation & Deliverables:• Prepare final reports, presentations, and deliverables, ensuring all project outcomes are clearly communicated to stakeholders.• Maintain project files, including documentation, status reports, and knowledge bases for future reference and ongoing improvement.Business Development & Proposal Preparation:• Engage in business development activities, including preparing proposals, identifying new opportunities, and building relationships with potential clients. Show less

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services

Cyber/Computer Forensics And Counterterrorism