Tylor Strickland Email & Phone Number

Texas, United States

As Follett's IT Enterprise Operations Manager, I manage and lead several technical teams (Wintel, iSeries, Backup, Storage, Linux/Unix) and manage incident SLAs, projects, and requests. My focus is on aligning technical operations with business objectives, ensuring high-quality service delivery, and driving cost efficiency.I orchestrated a large-scale cloud migration from an on-premise data center, leading the decommissioning process while designing and maintaining complex environments in Office 365, Azure, GCP, and other public hyperscalers. I manage the deployment of hardware and equipment across the datacenter and local store infrastructures, developing relationships with suppliers and vendors to maintain up-to-date technology and achieve significant cost savings.In my role, I lead the technical side of change management, ensuring smooth transitions and maintaining PCI compliance for networking services across hundreds of store locations. I develop detailed roadmaps for both enterprise and store infrastructure, keeping stakeholders informed and addressing challenges proactively.My teams maintain storage, compute resources, and DNS services while ensuring system health and performance across various platforms for over 1000 local campus stores, and several data centers. Additionally, I manage patching, server builds, decommissioning, and hardware management for Windows and VMware environments.Key Achievements:-Earned Nerdio certification and deployed the service across hundreds of WVDs.-Led an Azure cost optimization project, resulting in $100,000 savings.-Spearheaded the upgrade of 2,000+ servers from 2012 to 2016, maintaining security compliance through patching.-Developed and implemented backup and recovery services, optimizing our technology reference architectures.-Drove continuous improvements in system monitoring, proactive incident prevention, and infrastructure capacity planning.

Austin/Kyle/Pflugerville Areas

Delivering projects and providing IT services to more than 4000 customers across several warehouses. Succeeding by hiring and developing the best teams with headcount of at least 15.

Austin, Texas, United States

IT Program Manager role with a focus on networking provided $3.5 million of entitlement by continuous improvement through problem management and root cause elimination in this space. The role helped to support a secure and sustainable network (both FC and externalized) by ensuring that all devices requesting network connectivity are fully vetted before approval is granted. Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Through proper onboarding, this role ensured all devices requesting networking connectivity are fully vetted before approval is granted, ensuring across several Amazon networks were secured and sustainable. Focused on improving networking related problem management and root cause elimination. Coordinated global change management projects that brought network devices up to standard.

Austin, Texas Metropolitan Area

Austin, Texas Area

Provided 24x7 Tier 1.5 technical escalation support for WAN/LAN, Voice, Security, and TelePresence incidents, ensuring timely triage and issue resolution. As the first point of contact for customers, I maintained high standards of professionalism to meet Cisco’s requirements for its high-end TelePresence solutions. Focused on delivering exceptional customer experience and maintaining the performance and reliability of communication systems.

SergeantUnited States Marine CorpsAugust 2010 – August 2014 (4 years 1 month)Served in a variety of leadership roles, providing advanced technical expertise and oversight in IT systems management, security, and video teleconferencing. Key responsibilities included:Client Systems Administrator: Managed secure SIPR and NIPR networks, ensuring optimal performance, security, and reliability. Conducted IT needs analysis, managed supplies, and provided technical solutions to meet evolving requirements.System Technician: Led and trained a team of 12 technicians, supporting end-user IT needs, troubleshooting software and hardware issues, and streamlining processes to improve operational efficiency. Managed incident tracking and resolution using TMS and REMEDY.Information Assurance: Implemented IT security policies, conducted risk assessments, and enforced access controls to protect data integrity and confidentiality.System Administration: Planned and maintained system architecture, resolving hardware/software issues, and ensuring the rigorous application of security protocols.Video Technician: Provided technical support and training for video teleconferencing systems, facilitated connections across multiple sites, and ensured secure and productive conference operations.