Tymane Adane Email & Phone Number

Ajax, Ontario, Canada

Pickering, On

· Answer a high volume of calls and maintain a rapid response rate according to agreed-upon standards and training· Take accurate information from calls received (i.e.: book appointments) where required and transfer information or calls with speed and efficiency· Greet in office patients immediately in a courteous and friendly demeanor while building rapport with patients· Provide direction and information as required to in office patients and collect required health information prior to eye exam· Update electronic records, file patient files and perform other routine clerical tasks as assigned by the Office Manager.· Answer and maintain website inquiries for scheduling appointments and checking on orders, etc.· Participate in personal and team development training and initiatives including staff meetings and continuing education· Prepares patient for vision examination; assists in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field, utilizing ocular testing apparatus

- Developed and managed all selling and sales support behaviours to ensure a seamless customer experience through use of sales education materials with direct reports - Conducted CSL and associate observations to provide feedback and coaching- Supported creation of the labor schedule by communicating appropriate associate skills and areas of development - Partnered with direct manager to establish clear performance goals and objectives for direct reports - Operated multi-line telephones, greeting and receiving customers and responding to inquiries including customer concerns and taking appropriate corrective action to maintain exceptional customer service- Utilized computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation

- Optimized work force management by writing weekly labor schedule according to payroll policies- Ensured back room was organized to standard and processes were followed to drive efficient product flow- Responsible for the customer experience and operations of the cash wrap selling zone- Ensured standard operating procedures were maintained including but not limited to the physical inventory process, performance management of direct reports and other compliance related items- Liaised with various departments such as payroll, merchandising, etc. to exchange information and to resolve issues- Utilized computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation

- Provided administrative and secretarial support to the Store/Assistant Store Manager as well as other members of the sales leadership team- Liaised with various departments such as payroll, merchandising, etc. to exchange information and to resolve issues- Created weekly schedules according to payroll policies and partnered with the brand delivery and operations manager for editing and approval- Ensured payroll managed daily through punch guarding and executing flex worksheets- Utilized computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation- Operated multi-line telephones, greeting and receiving customers and responding to inquiries including customer concerns and taking appropriate corrective action

- Led operations of cash wrap selling zone, including ensuring all cash wrap associates are aware of current promotions and applicable ringing procedures- Operated multi-line telephones, greeting and receiving customers and responding to inquiries including customer concerns and taking appropriate corrective action to maintain exceptional customer service- Executed register opening and closing processes accurately, including change orders- Led in the observation and training of new cash wrap associates to include mentoring and serving as a shadow partner- Provided feedback on improvement opportunities and any obstacles that hinder execution of exceptional and efficient customer service

- Server responsibilities: opening and closing restaurant, greeting guests, taking orders, maintaining cleanliness of restaurant, while providing a great guest experience- Completed various ‘side’ duties at the end of each shift in order to maintain cleanliness as well as prepare for upcoming shifts; these included emptying dish area, polishing cutlery, cleaning and setting tables, running food for other servers to incorporate teamwork

- Ensured daily reconciliation and closing of registers and expenses, front and back of house closing procedures delegated and completed.- Managed take-out operations, addressing customer calls, issues and orders while maintaining restaurant standards and exceptional customer service

Cardiff, On

- Provided parents/guardians with program details, children's' participation and integration- Coordinated lesson plans and activities with department leads to create a diverse and stimulating program- Redirected children to encourage safe and positive behaviors during activities

Swiss Chalet

- Take-Out duties: overseeing product flow in customer facing environment, training and development of new hires in Take-Out, maintenance and reconciling the daily register.- Server responsibilities: opening and closing restaurant, greeting guests, taking orders, maintaining cleanliness of restaurant, ensure a great guest experience as well as customer care and satisfaction