• Manage a team of four hardware technicians, creating schedules, reporting to endpoint manager, meeting goals and deadlines set by endpoint manager, clearly communicating goals and deadlines to technicians• Troubleshooting computers, tablets, and cell phones with hardware problems, correctly ordering correct parts for devices, successfully installing, and returning device to a proper and close to new state of repair, image and deploy managed devices to end users both Windows and macOS devices• Apple Certified Technician, trained to work with Apple Products, to work with warranties, repairs, and other technicians to get 100% functionality back in damaged or faulty devices• Dell Certified Technician, able to work with Dell Products to send in warranties and get replacement parts for faulty and accidental damage done to devices

• Troubleshoot for students, faculty, and professors with any technical and software problems they may have with computers, projectors, microphones, and other IT equipment• Worked with customers virtually and gave them the ability to troubleshoot independently the next time problems arise• Communicate with the customer to make sure they are doing the correct troubleshooting steps that I request they do

• Accurately cooked and prepared food for guests in 15 minutes or less in a high-stress environment• Communicated with servers and cashiers to make sure guest orders were accurate and correct any mistakes right away not to waste the time of guests• Worked together as a team to complete various parts of a dish for a guest

• Handled $5,000 worth of cash and credit card transactions each shift with high efficiency and minimal mistakes• Able to maintain a safe and friendly environment inside and outside of convenience store for customers to enjoy amenities and products