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As a UX researcher with an interdisciplinary business background, I specialize at bridging the gap between user needs and business goals. I'm currently a Senior Safety Researcher at Reddit, where I uncover opportunities to protect Reddit’s most vulnerable users and communities. I use research to tell stories that compel business stakeholders to take action on the complex safety challenges faced by diverse users. My professional experience includes a mix of in-house UX research on digital products and UX strategy consulting focused on early-stage discovery research to inform new businesses and services. My strengths lie in conducting qualitative research in ambiguous problem spaces and using expertise in storytelling, co-design, and workshop facilitation to turn research insights into actionable opportunities.My skill set includes:Research- User interviews- Usability testing- Contextual inquiry- Journey mapping- Personas- Heuristic evaluation- Surveys- Card sorting- Tree studiesStrategy- Executive Stakeholder alignment- Value proposition development- Business model analysis- Competitive analysis- Design thinking workshops- Strategy definitionDesign- User flows- Wireframing- Site mapping- Low-fidelity prototypingFeel free to reach out if you'd like to connect and geek about about any and everything UX research :)
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Senior Ux Researcher, SafetyReddit, Inc. Jul 2022 - PresentSan Francisco, California, UsCurrently working as a Senior UX researcher on Reddit’s Safety Insights team uncovering opportunities to create a safer experience for moderators and communities. -
Ux ResearcherHbo Max Jan 2022 - Jun 2022New York, Ny, UsAs a member of the Service Design Team, I built relationships with product and design stakeholders, translated business goals into research opportunities, conducted international studies to uncover unmet user needs, and conveyed insights in a compelling way that drove product impact. -
Senior Strategist, Ux ResesrchSmashing Ideas Sep 2021 - Jan 2022Seattle, Wa, UsSmashing Ideas is a UX research and design agency partnering with enterprise clients to create human-centered products and services. As a member of SI’s Strategy team, I worked with clients to define business goals, conduct user research, and translate findings into actionable opportunities. Select projects include:Airline Contextual Inquiry: Led a contextual inquiry study for one of the world’s largest airlines exploring employee communication at airports. As the lead researcher on a 4-person team, I was responsible for planning our research engagement, managing client relationships, and guiding the team through an intense sprint of field research and synthesis. -
Strategist, Ux ResearchSmashing Ideas Oct 2020 - Aug 2021Seattle, Wa, UsAs a mid-level experience strategist, I conducted user research on a variety of generative and evaluative client-facing projects. Select work includes:- E-Commerce Information Architecture: Conducted a mixed-methods study for one of the world’s largest beverage manufacturers to create a human-centered e-commerce taxonomy that will improve product discoverability for an emerging beverage category.- IT Service Desk Usability: Conducted an in-depth heuristic evaluation and usability testing on a large healthcare provider’s web and mobile service desk applications, identifying multiple short-term and long-term opportunities to provide a seamless support experience.- Banking Customer Experience: Partnered with a local credit union to conduct generative research and ideation workshops to understand the experience of new banking customers, resulting in a future-state roadmap for the company’s customer onboarding.- Agriculture Technology Product Strategy: Partnered with a global agricultural company to shape the product strategy for a new precision agriculture mobile application by conducting generative research with North American farmers and by leading workshops to translate findings into new product concepts.
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Technical RecruiterFlexe May 2019 - Oct 2020Seattle, Washington, UsFlexe is a venture-backed logistics technology startup and was named the second-fastest-growing tech company in Washington by Deloitte. As an early member of Flexe’s recruiting team, I played an integral role in doubling the size of the company’s engineering team by hiring over 25 new employees in less than one year, conducting 12+ interviews per week to uncover the goals and needs of job candidates, and by collaborating with senior leadership to develop a talent acquisition strategy aligned with the company’s business goals. -
Recruiting & Employee ExperienceSmashing Ideas Oct 2017 - May 2019Seattle, Wa, UsAs the agency’s sole recruiter, I leveraged a human-centered design process to improve the company’s onboarding program and led hiring during a high-growth period, resulting in over 30 new hires joining the company.
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Business ManagerSearch Associates Feb 2014 - Oct 2017Dallas, Pennsylvania, UsSearch Associates is an education recruiting marketplace helping teachers find jobs with international schools abroad.In a cross-functional role spanning marketing, finance, and operations, I drove key projects for the company’s largest office to increase customer acquisition, streamline financial systems, and orchestrate international events that attracted 850+ attendees. -
Operations & Finance InternSearch Associates May 2012 - Jan 2014Dallas, Pennsylvania, Us
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Marketing Designer & Content StrategistFreelance, Self-Employed Jan 2013 - Sep 2017In my spare time, I have done freelance marketing and design work for local businesses. Some of my projects in this field include: - Crafted a full suite of promotional materials for local personal training business- Authored a grant proposal for a local non-profit to help them secure funding for youth sports programs-Designed promotional materials for a local holistic dentistry-Spearheaded marketing, PR, and promotional outreach for a Seattle indie-rock band
Ty Williams Skills
Ty Williams Education Details
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University Of Washington Human Centered Design & EngineeringHuman Centered Design And Engineering -
Uw Foster School Of BusinessMinor In Music
Frequently Asked Questions about Ty Williams
What company does Ty Williams work for?
Ty Williams works for Reddit, Inc.
What is Ty Williams's role at the current company?
Ty Williams's current role is Senior UX Researcher, Safety @ Reddit.
What is Ty Williams's email address?
Ty Williams's email address is ty****@****hbo.com
What is Ty Williams's direct phone number?
Ty Williams's direct phone number is +125323*****
What schools did Ty Williams attend?
Ty Williams attended University Of Washington Human Centered Design & Engineering, Uw Foster School Of Business.
What skills is Ty Williams known for?
Ty Williams has skills like Indesign, Microsoft Office, Graphic Design, Teaching, Recruiting, Event Planning, Social Media, Photoshop, Public Speaking, Teamwork, Customer Service, Digital Photography.
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