Tynan Rollo Email & Phone Number

Vancouver, Bc, Ca

* Oversaw Engineering operations including incident management, off-sites, and department communication* Managed cross-team projects, from inception to release, ensuring timelines were met* Worked with the Product Management and Engineering teams to create quarterly roadmaps* Worked closely with customer success, sales, legal, and security to iterate on cross departmental processes

* Oversaw the Core Infrastructure and Customer Platform teams, leading the definition of priorities, project refinement, and effective communication of roadmaps to stakeholders* Provided career guidance and coaching through performance reviews and weekly one-on-ones, fostering a culture of professional growth and development within the team

Vancouver, British Columbia, Canada

* Acted as the Scrum Master and Product Owner for the Core Infrastructure team* Created team dashboards to provide an overview of active projects, team velocity, and backlog health* Introduced and maintained an engineering onboarding process to ensure new developers are able to get up to speed as fast as possible and know where to find information and resources

Vancouver

* Recruited and built a new Quality Assurance team of five, responsible for developing an end-to-end test suite as part of an updated CI/CD pipeline* Created a selenium based end-to-end test suite using capybara and poltergeist* Established quality standards across Engineering* Led a smooth migration from self-hosted Jira and Confluence to Atlassian Cloud

* Created an escalation flow for Customer Success agents to developers that is still in use today* Wrote our first selenium based end-to-end test suite using capybara and poltergeist* Ensured releases met our quality standards through exploratory testing, code reviews, and defining acceptance criteria for tickets* Created customer facing technical documentation for our most frequent contact drivers

14 Rodborough Rd, Frenchs Forest, Nsw, Australia, 2086

* Created manuals from scratch using Microsoft Word and Borland StarTeam* Created diagrams using Microsoft Visio and Adobe Illustrator* Tested and analyzed applications for useability and web accessibility* Wrote and used Microsoft Word macros as necessary* Reviewed and corrected translated Japanese documents* Liaised with colleagues located in Japan

Worked primarily as a QA Engineer, responsible for testing gaming equipment, software, and communication protocols. In this environment my propensity for finding and analyzing issues was a major asset.As QMR I was responsible for attaining accreditation to ISO 17025 in both the Vancouver and Sydney offices, this gave me a unique perspective on the quality management system which allowed me to improve usability and decrease overhead.

* Responsible for the end-to-end testing of all elements of the technology including: wireless vehicle sensors, server side software, Cisco wireless routers, parking meters, and the handheld units.* Used Bugzilla to track all product issues* Designed and executed UATs to improve the system* Administered the server side backend to monitor the status of parking meters* Fixed bugs in the parking meter software* Oversaw the installation of systems in San Francisco’s Golden Gate Bridge and Fisherman’s Wharf, as well aiding the installation team in Niagara Falls