Tynesia Halfacre Email and Phone Number

Used extensive customer service training, experience, and the Comcast Retain and Gain strategy to successfully retain customers.• Plans time, and prioritize in an effective manner to achieve individual, team, and departmental goals.• Used knowledge of conflict resolution to assist with dealing with difficult customers• Used effective interpersonal communication to develop relationships with internal customers to ensure achievement of common goals and business success.

Used extensive customer service training, experience, and human relation skills to advise students on their eligibility for Financial Aid.• Advise students on financial aid awards to determine their financial coverage for meeting their educational cost.• Used knowledge of the Financial Aid process to help students accurately complete their FAFSA application.• Used effective interpersonal communication to develop relationships with internal customers to ensure achievement of common goals and business success.

Used knowledge of work team dynamics to successfully lead, motivate and develop a team of sales associates.• Coordinate employee’s schedules and facilitated monthly meetings. • Developed incentives to increase morale and employee motivation• Lead, coached, and provided feedback to team members to sustain a high level of performance excellence.

¬Successfully applied Human Resources knowledge to recruit insurance salesman• Collaborated with district sales managers to successfully fill open positions.• Conducted pre-screening phone interviews as well as scheduled face-to-face interviews with Regional Sales Managers.• Approved applicants for employee eligibility; tracked and documented interview results• Developed resume tracking system which was used for tracking incoming resumes.• Used knowledge of recruiting to use on-line databases which was beneficial in finding potential employees• Effectively used organization and time management skills to adapt to a fast paced work environment.