•Collect delinquent reports and taxes. Assist employers with report preparation and adjustments. •Status investigation and wage investigations.•Audit employer payroll records for accuracy and compliance issues. •Communicate with employers to provide compliance information regarding the Texas Unemployment Compensation Act. •Maintain heavy caseload, prioritize duties and maintain tight deadlines.

Provided coaching and counseling for customer service representatives. Listened to calls live and pre-recorded to score for accuracy of information provided, time taken to deliver information, and completeness of information provided. Scored calls and submitted in report form. Reviewed and scored investigations for compliance of determinations that were made. Provided customer service to customer service representatives on an as needed basis. Submitted reports to upper management regarding results of coaching, counseling, and scoring of applications.

Investigating and adjudicating claims for entitlement to unemployment benefits in the Centralized Investigations Unit for the Houston Region.Documenting fact finding information directly on line while gathering information.Adjudicating decisions based on facts obtained in accordance with the TUCA and entering determinations directly on line. Answering telephone inquiries from external customers and assisting internal customers with interpretation of TUCA.Occasionally accpting IC's, AC's, and RO's and assisting Teleserv customers. Providing quality customer service to internal and external customers.Mentoring new employees in investigation unit.

Interviewing claimants on separation issues and non separation issues.Documenting facts obtained during interview process.Explaining the unemployment process to claimants.Providing customer service to claimants regarding claim filed.Accepting all aspects of Intrastate and Interstate claims, including IC's, AC's, and RO's in the largest UI office for the Houston Region.Gathering information regarding separation and non separation issues.Documenting facts online and /or on paper. Assisting customers with Teleserv exceptions. Adjudicating non separation issues according to TUCA. Providing ququality Interviewing claimants on separation issues and non separation issues.Documenting facts obtained during interview process.

Developed and maintained relationships with the schools, hospitals, private doctors, nurses,Department of Health, and public/private organizations, within an assigned geographic area.Developed a public relations campaign with the NCI Administration to raise community awareness of EPSDT regulations, services and client needsTrained, assigned, evaluated, supervised, and recommended termination for outreach workers and volunteers.Submitted reports to NCI Administration analyzing program functions and recommend modification in operations.