Tynetta Williams Email & Phone Number

Atlanta, Georgia, US

• As a dual-role professional, I specialize in managing and optimizing master data processes and customer onboarding to support operational efficiency and enhance client experiences. I am the owner of Customer Master.
• Leading weekly audits and corrections during a major data migration project to ensure alignment and accuracy across platforms.
• Developing and maintaining Standard Operating Procedures (SOPs) for customer master data and onboarding processes.
• Reporting on and analyzing Customer Master Data KPIs to drive continuous process improvement and data quality.
• Collaborating with IT to implement system automation changes for improved data management and operational workflows.
• Coordinating cross-functional teams to streamline data and customer onboarding processes, achieving KPI targets and enhancing customer satisfaction.

Atlanta, Georgia, US

• As a Customer Account Specialist at Americold, I managed customer account setups, rates, and maintained functions using Salesforce, SAP, AS400, and various warehouse management systems. My role encompassed.
• Account Management: Managed customer account setups and maintained accurate rate information across Salesforce, SAP, AS400, and warehouse management systems like AWMS, Power, P2, Blue Yonder/ JDA, I-3PL and Red Prairie.
• Billing Reviews: Conducted over 30 billing reviews for an SAP to Oracle migration project, ensuring accurate data transfer and integration across 7 warehouse management systems, leveraging advanced Excel functions and.
• Issue Resolution: Resolved rate and billing issues via the Ivanti ticketing system, providing prompt and effective solutions. Utilized VLOOKUP, IFERROR, and other Excel formulas to streamline data validation and error.
• Process Automation: Automated data integration processes using Excel and Power Query, significantly reducing manual data entry time and errors. Enhanced efficiency and accuracy through complex formulas and.
• Migration Project Success: Managed the transition of customer account data during a major SAP to Oracle migration project, ensuring seamless data integration.

London, GB

As an IT Support Administrator at EY, I provided comprehensive IT support to new hires and interns, addressing Windows and MacOS system issues efficiently. My responsibilities included:Managing user accounts in Active Directory, ensuring seamless access by unlocking accounts and resetting passwords.Guiding users through the Windows AutoPilot setup process.

Marietta, GA, US

• Trained and facilitated the implementation of Facilgo, ensuring successful adoption and ongoing support for end-users and FKH team members.
• Provided Subject Matter Expert (SME) support to new users, enhancing their proficiency with the system.
• Assisted the Vendor Management team with onboarding new vendors and provided support for current vendors with incomplete work orders.
• Conducted data cleanup to prepare for system migration, ensuring accurate and reliable data transfer.
• Developed and vetted new training materials to ensure comprehensive and effective training programs.
• Tested new features within the maintenance system to identify and resolve issues before full deployment.

Atlanta, Georgia, US

As a Hardware Refresh Technician, I played an integral role in upgrading over 10,000 devices from Windows 7 to Windows 10 across more than 15 airports. My responsibilities included:Configuring and deploying hardware and software for desktops, laptops, servers, and peripherals.Diagnosing and resolving issues with Windows 10 builds, including re-imaging.

Acworth, GA, US

• Efficiently managed and resolved support tickets for designated school locations, employing adept troubleshooting skills to swiftly address reported technical issues, ensuring uninterrupted functionality of school.
• Meticulously oversaw and maintained Chrome carts dedicated to student use, ensuring constant access to updated and fully functional devices, optimizing the learning experience for students.
• Established robust relationships with the school administration team, including the Principal, Assistant Principal, Main Office staff, business managers, and media specialists, fostering seamless communication and.
• Demonstrated proactive readiness by consistently arriving at the school at least 30 minutes before the commencement of the school day. This punctuality ensured the proactive resolution of potential technical issues.
• Ensured optimal functionality of Interactive Whiteboards and Projectors by conducting regular diagnostic checks and addressing any technical glitches promptly, enhancing the learning environment by facilitating.

Atlanta, Georgia, US

• Coordinated with 175 customers to accomplish specific needs and deliver individualized services
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
• Monitored KPIs to proactively address bottlenecks and quality issues
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands

Atlanta, Georgia, US

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
• Directed dispatching routing and tracking of 50 fleet vehicles
• Closely monitored dispatch board to triage and prioritize over 100 daily calls
• Evaluated and adjusted over 500 routes based on daily needs, available technicians, traffic hazards and weather conditions

Atlanta, Georgia, US

• Demonstrated strengths in rapidly resolving end user’s software and hardware issues for a 750,000+ user database, primarily coming in the form of e-mail, phone calls, or chats
• Located root causes of technical errors and implemented prompt solutions for over 500 tickets
• Shepherded customers through ongoing or multifaceted technical struggles to research long- term solutions
• Mentored less experienced team members to improve customer responses and work towards one-touch tickets
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones