Tynetta Williams Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

As a dual-role professional, I specialize in managing and optimizing master data processes and customer onboarding to support operational efficiency and enhance client experiences. I am the owner of Customer Master Data across Salesforce, RecVue, and Oracle, ensuring data integrity and consistency.Key responsibilities include: • Leading weekly audits and corrections during a major data migration project to ensure alignment and accuracy across platforms. • Developing and maintaining Standard Operating Procedures (SOPs) for customer master data and onboarding processes. • Reporting on and analyzing Customer Master Data KPIs to drive continuous process improvement and data quality. • Collaborating with IT to implement system automation changes for improved data management and operational workflows. • Coordinating cross-functional teams to streamline data and customer onboarding processes, achieving KPI targets and enhancing customer satisfaction. • Providing training and support to newly acquired sites, ensuring seamless integration with master data systems.My role bridges the gap between data integrity and customer satisfaction, leveraging analytical expertise and collaboration to deliver results.

Atlanta, Georgia, Us

As a Customer Account Specialist at Americold, I managed customer account setups, rates, and maintained functions using Salesforce, SAP, AS400, and various warehouse management systems. My role encompassed comprehensive data management, process automation, and problem-solving skills. Key responsibilities and achievements included:Responsibilities: • Account Management: Managed customer account setups and maintained accurate rate information across Salesforce, SAP, AS400, and warehouse management systems like AWMS, Power, P2, Blue Yonder/ JDA, I-3PL and Red Prairie. • Billing Reviews: Conducted over 30 billing reviews for an SAP to Oracle migration project, ensuring accurate data transfer and integration across 7 warehouse management systems, leveraging advanced Excel functions and Power Query for data analysis. • Issue Resolution: Resolved rate and billing issues via the Ivanti ticketing system, providing prompt and effective solutions. Utilized VLOOKUP, IFERROR, and other Excel formulas to streamline data validation and error correction. • Process Automation: Automated data integration processes using Excel and Power Query, significantly reducing manual data entry time and errors. Enhanced efficiency and accuracy through complex formulas and error-handling techniques.Key Achievements: • Migration Project Success: Managed the transition of customer account data during a major SAP to Oracle migration project, ensuring seamless data integration. • Efficiency Improvement: Improved data processing efficiency by 50% through automation and advanced Excel techniques. • Enhanced Customer Satisfaction: Ensured timely and accurate resolution of billing and rate issues, contributing to improved customer satisfaction and operational efficiency.

London, Gb

As an IT Support Administrator at EY, I provided comprehensive IT support to new hires and interns, addressing Windows and MacOS system issues efficiently. My responsibilities included:Managing user accounts in Active Directory, ensuring seamless access by unlocking accounts and resetting passwords.Guiding users through the Windows AutoPilot setup process and providing troubleshooting assistance as needed.Leveraging JAMF for streamlined macOS device management and adherence to company policies.Monitoring and managing the ServiceNow ticketing queue, prioritizing and resolving tickets promptly to meet service level agreements.Coordinating device provisioning by ordering and overseeing shipment from the Depot to end users.Assisting users with iPhone setup, particularly focusing on downloading and configuring the Intune portal and PingID for secure access.Facilitating recovery of BitLocker encryption keys for users locked out of their devices, ensuring data security and access restoration.Key Achievements:Maintained high levels of user satisfaction through prompt resolution of IT issues.Implemented efficient processes for device provisioning and support, enhancing overall user experience.

Marietta, Ga, Us

• Trained and facilitated the implementation of Facilgo, ensuring successful adoption and ongoing support for end-users and FKH team members. • Provided Subject Matter Expert (SME) support to new users, enhancing their proficiency with the system. • Assisted the Vendor Management team with onboarding new vendors and provided support for current vendors with incomplete work orders. • Conducted data cleanup to prepare for system migration, ensuring accurate and reliable data transfer. • Developed and vetted new training materials to ensure comprehensive and effective training programs. • Tested new features within the maintenance system to identify and resolve issues before full deployment. • Managed the Help Desk Support platform for local markets and vendors, resolving technical issues and ensuring smooth operations. • Communicated with vendors via email and phone to ensure they understood how to operate the software and close out work orders.Key Achievements: • Successfully facilitated the implementation of a new maintenance system, improving operational efficiency. • Enhanced vendor compliance and reduced the number of incomplete work orders through effective training and support. • Contributed to the seamless migration to a new system by ensuring data accuracy and integrity.

Atlanta, Georgia, Us

As a Hardware Refresh Technician, I played an integral role in upgrading over 10,000 devices from Windows 7 to Windows 10 across more than 15 airports. My responsibilities included:Configuring and deploying hardware and software for desktops, laptops, servers, and peripherals.Diagnosing and resolving issues with Windows 10 builds, including re-imaging devices.Managing asset inventory and documentation for the entire project.Responding to Delta Tech radio calls and ServiceNow tickets to address and resolve computer issues throughout the airport.Despite being the last to join a team of 7 technicians, I quickly assumed an unofficial team lead role, demonstrating strong leadership and project management skills. I coordinated with various stakeholders to ensure minimal disruption during the migration process, maintaining high levels of efficiency and accuracy.Key Achievements:Successfully led significant portions of a large-scale hardware refresh project.Ensured timely completion of the upgrade project, contributing to high customer satisfaction by addressing technical issues promptly and effectively.Technical Skills:Operating Systems: Windows 7, Windows 10Hardware: Desktops, Laptops, Servers, PeripheralsSoftware: Imaging Tools, Configuration ManagementIT Management: Asset Management, Documentation, TroubleshootingProject Management: Team Leadership, Coordination, Time Management

Acworth, Ga, Us

• Efficiently managed and resolved support tickets for designated school locations, employing adept troubleshooting skills to swiftly address reported technical issues, ensuring uninterrupted functionality of school systems. • Meticulously oversaw and maintained Chrome carts dedicated to student use, ensuring constant access to updated and fully functional devices, optimizing the learning experience for students. • Established robust relationships with the school administration team, including the Principal, Assistant Principal, Main Office staff, business managers, and media specialists, fostering seamless communication and collaboration, which facilitated smoother technical operations within the school environment. • Demonstrated proactive readiness by consistently arriving at the school at least 30 minutes before the commencement of the school day. This punctuality ensured the proactive resolution of potential technical issues, guaranteeing a smooth start to the school day. • Ensured optimal functionality of Interactive Whiteboards and Projectors by conducting regular diagnostic checks and addressing any technical glitches promptly, enhancing the learning environment by facilitating uninterrupted use of instructional technology.

Atlanta, Georgia, Us

•Coordinated with 175 customers to accomplish specific needs and deliver individualized services • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies • Monitored KPIs to proactively address bottlenecks and quality issues • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands

Atlanta, Georgia, Us

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands• Directed dispatching routing and tracking of 50 fleet vehicles • Closely monitored dispatch board to triage and prioritize over 100 daily calls • Evaluated and adjusted over 500 routes based on daily needs, available technicians, traffic hazards and weather conditions

Atlanta, Georgia, Us

• Demonstrated strengths in rapidly resolving end user’s software and hardware issues for a 750,000+ user database, primarily coming in the form of e-mail, phone calls, or chats • Located root causes of technical errors and implemented prompt solutions for over 500 tickets • Shepherded customers through ongoing or multifaceted technical struggles to research long- term solutions • Mentored less experienced team members to improve customer responses and work towards one-touch tickets • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones