Tynlee Roberts Email & Phone Number

Paris, France, Fr

Develop and nurture strong relationships with decision-makers across key accounts.Understand clients’ strategic goals and identify opportunities to deliver tailored DCX solutions that align with their needs.Identify and pursue new business opportunities within the DCX landscape, focusing on CRM, data-driven customer strategies, AI, and automation.Collaborate with internal teams to develop proposals, conduct negotiations, and secure contracts.Drive account growth by upselling and cross-selling Capgemini’s portfolio of services.As Partner Development Executive for Salesforce, I am responsible for ensuring the following:Strengthen Capgemini’s partnership with Salesforce by enhancing joint Go-to-Market (GTM) strategies and building strong relationships between Capgemini and Salesforce stakeholders.Define and execute Partner Collaboration Strategies, including quarterly Business Review meetings with Salesforce.Plan and execute marketing events with measurable outcomes for Capgemini and Salesforce collaboration.

Tromsø, Troms, No

* Led the integration of AI, IPAAS solutions, and translation services, enhancing the CMS to provide a more user-friendly experience for internal stakeholders.* Collaborated across teams to design and implement integrations between the CMS and diverse systems, ensuring a cohesive experience for users across various platforms.* Identified potential risks in CMS projects, providing mitigation strategies to ensure uninterrupted service delivery, safeguarding the customer experience.* Stayed updated on emerging technologies and applied them in CMS architectures to improve system performance and user experience, directly benefiting customers.* Contributed to developing prototypes and technical demos showcasing the advanced functionalities of proposed CMS solutions, aligning them with customer needs and preferences.* Collaborated closely with stakeholders to understand requirements and recommended CMS solutions aligned with business goals, ultimately impacting customer interactions positively.* Developed comprehensive architectural documentation and guidelines, ensuring clarity for development teams, thereby aiding in creating customer-focused solutions.* Led the evaluation and selection of CMS platforms meeting organizational needs, ensuring they catered to current and future customer requirements.* Enrolled in TOGAF® 9 Certified and TOGAF® 9 Foundation to further develop expertise, intending to apply this knowledge in evolving CMS architectures, directly impacting customer experience improvements.

Tromsø, Troms, No

* Collaborated with diverse teams to gather requirements and design CMS architectures that catered to the needs of various stakeholders, ensuring the system's alignment with customer expectations.* Designed and implemented scalable, secure CMS solutions aligned with business goals and industry best practices, directly impacting user interaction and satisfaction.* Led the customization and integration of modules, plugins, and themes to extend CMS functionality, enhancing user experience and meeting their evolving needs effectively.* Ensured compliance with data privacy regulations and security standards in CMS architecture, safeguarding customer data and privacy.* Conducted regular audits to identify and address performance issues and vulnerabilities, ensuring a seamless customer experience and secure interactions.* Provided technical guidance and mentorship, fostering an innovative culture, indirectly influencing better solutions and services for customers.* Stayed updated with industry trends, enabling the adaptation of emerging technologies in CMS solutions, contributing to enhanced user experiences.

Tromsø, Troms, No

* Generated and managed top-tier content, ensuring it was engaging and relevant to the target audience, directly enhancing their browsing experience.* Supervised the visual presentation and layout of content, optimizing readability and user experience, ultimately benefiting the customers accessing the material.* Conducted routine audits, edited, proofread, and enhanced written content, ensuring accuracy and adherence to copyright and privacy regulations, safeguarding the trust and interests of the customers.* Tracked and analyzed website traffic patterns, providing insights to optimize the website for a better user experience, aligning content with customer preferences.* Generated and presented comprehensive reports to the management team, offering valuable insights that could lead to enhancements in customer engagement and experience.

Limassol, Cy

* Translated from Danish, French, and Norwegian to US and UK English, specializing in various fields like Medical, Legal, Insurance, and Business, ensuring accurate and easily understandable content for the intended English-speaking audience, directly benefiting their comprehension.* Translated and internationally published over 250,000 words, providing valuable content to a global audience, meeting their language needs effectively.* Certified English Editor with experience in editing magazines, books, and financial reports, ensuring the accuracy and high quality of the translated material, ultimately enhancing the customer's reading experience.

Limassol, Cy

* Mentored writers across diverse industries, ensuring the quality and relevance of content aligned with the targeted audience's interests and needs, ultimately improving the customer's reading experience.* Provided comprehensive editing for corporate communications, research papers, academic documents, and website materials, ensuring accuracy, clarity, and engagement, which directly contributed to a better understanding of the content for the intended audience.

* Provided high-level communications consulting for corporations, focusing on sales and technical presentations, website translations, press releases, and pre-launch videos, ensuring that communication strategies resonated effectively with the targeted audience, meeting their needs.* Engaged in copy editing for books, publications, and international websites, ensuring clear and engaging content for a diverse readership, aligning with customer expectations.* Conducted audits to ensure coherence and integration across all company materials, including websites, ensuring consistency and clarity in messaging for customers.* Offered marketing consulting within communications, specializing in PR and advertising, shaping strategies to appeal to and engage the customer base effectively.* Translated and edited an international quarterly publication, facilitating accessibility for a wider audience, showcasing dedication to reaching diverse customer segments. Additionally, authored articles within communications, contributing to industry knowledge and potentially benefiting customers seeking industry insights.

Certified to administer and interpret the MBTI® assessment, the world’s leading personality instrument. The MBTI assessment can be used for the following in organizational development: *leadership and team development through greater self-awareness and better self-management*conflict resolution

* Took charge of marketing, communications, and PR materials, ensuring they resonated effectively with the audience, aligning content with customer preferences and expectations.* Solely managed the writing and editing of the company's website, overseeing content accuracy and relevance to meet customer needs, enhancing their online experience.* Copy editor for all English website materials and various publication and promotional content, ensuring clear communication for English-speaking customers.* Handled all Norwegian to English translations on the website and other published materials, facilitating accessibility for English-speaking audiences. * Coordinated quarterly publication distribution to 3000 members, ensuring timely and consistent communication with the customer base.

* Provided customized English and French language training to Norwegian executives, ensuring effective communication in business contexts, displaying a customer-centric approach by meeting specific professional language needs.* Conducted business negotiation sessions and interview technique training in English, facilitating skill development and ensuring participants were well-prepared for business interactions, enhancing their customer-facing abilities.* Offered expertise in documentation editing and proofreading, ensuring accuracy and clarity in business materials, aligning content with customer needs for clear communication.

Alexandria, Va, Us

* Provided extensive support to agencies and suppliers while nurturing strategic partnerships, contributing to enhanced business growth and fostering lasting relationships.* Successfully managed a team of Revenue Analysts and Membership Database Analysts, overseeing financial and strategic analysis of sales data, providing valuable insights for sales teams, ensuring a customer-focused approach in business strategies.* Handled customer service inquiries related to sales figures and bonus distribution, ensuring accuracy and satisfaction within the network of 4,000 consortium members. * Expertly managed an international database of 10,000 consortium members, ensuring efficient and reliable data management for improved service delivery.

Bethesda , Md, Us

* Provided detailed reports to all hotel departments and the executive team while meticulously tracking guest information, ensuring personalized and efficient service.* Pioneered inventive customer service training programs, conducting comprehensive orientation for new employees, focusing on guest relations, ensuring a consistent and high-quality guest experience.* Oversaw a team responsible for guest relations and database management, resolving complaints * Managed forecasting, budgeting, and project leadership for guest relations programs, resulting in increased customer retention and improved revenue.* Served as the Training Manager, designing innovative customer-service training programs for the entire hotel staff, showcasing dedication to enhancing service standards across the organization.

Bethesda , Md, Us

* Orchestrated extraordinary events with meticulous attention to detail, ensuring a seamless experience for guests ranging from 150 to 600 attendees.* Crafted engaging marketing materials, employing creative design to enhance hotel displays, effectively attracting guests and creating anticipation for the events.* Demonstrated proactive leadership by consistently enhancing event quality, sourcing top-tier vendors, curating refined food selections, and optimizing venue setups.* Played a pivotal role in significantly boosting event participation and attendance, achieving a remarkable 30% increase, showcasing a strong ability to connect with guests and cater to their preferences.

Dubai, Ae

* Provided unparalleled support to hotel guests throughout their stay, promptly addressing inquiries, concerns, and special requests, ensuring a memorable experience.* Orchestrated seamless and efficient processes for check-in, room assignments, key issuance, and billing, enhancing guest satisfaction.* Acted as a well-informed guide for guests, offering comprehensive information about the hotel's services, local attractions, and dining options, elevating their overall experience.* Proactively handled guest complaints, resolving issues effectively and ensuring guest satisfaction through personalized and satisfactory solutions.* Provided personalized services to VIP guests and acknowledged repeat visitors, fostering loyalty and maintaining a high standard of service.

Seattle, Wa, Us

* Provided high-quality service in a fast-paced luxury cruise environment, catering to diverse clientele onboard the Royal Viking Queen.* Engaged with passengers courteously, addressing their inquiries, preferences, and ensuring a delightful experience during their stay on the cruise.* Paid meticulous attention to guest preferences, delivering personalized service and recommending tailored beverage selections.* Effectively handled guest concerns or complaints, resolving issues promptly and ensuring customer satisfaction.* Collaborated with the service team to ensure seamless service delivery, contributing to a positive and cohesive onboard atmosphere for guests.

Ba With Honors, French/International Relations

Copyediting Certification, Editing

Mba, Business Administration

Political Science

Education record

Education record