Customer Service Representative
Current- Open and maintain customer accounts by recording account information, and keep records of customer interactions, process customer accounts, and file documents
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- Recommend potential services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Manage large amounts of incoming calls
- Resolve customer complaints via phone, and email