Tyon King Email & Phone Number

• Open and maintain customer accounts by recording account information, and keep records of customer interactions, process customer accounts, and file documents• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Recommend potential services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Manage large amounts of incoming calls• Resolve customer complaints via phone, and email• Utilize computer technology to handle high call volumes• Follow communication procedures, guidelines, and policies• Build sustainable relationships of trust through open and interactive communication

Conducted daily inspection of company work trucks by making sure vehicles were in proper driving conditions per company policies and procedures, ensuring driver safety and efficient package deliveries to customers. Safely loaded and unloaded up to 180 packages daily by organizing products according to size of load and content description, leading to effective time management of deliveries ensuring high customer satisfaction. Submitted all delivery documentation in a timely manner to keep track of which packages get delivered or which packages have to get delivered another day.Maintained a daily, electronic logbook and submitted corresponding documents to keep record of deliveries.Communicated professionally and effectively with customers while maintaining confidentiality to ensure the delivery, status and safety of their packages.

Contributed to customers overall experience by building relationships, exhibiting empathy, and providing solutions to their needs.Performed a variety of duties for clients in their homes including delivery, and installation of tvs, phone systems, and computers or tabletsMaintained contact with clients in-person and over the phone to reveal diagnostic discoveries and make recommendations for protecting their devicesProvided timely updates to the clients by email and phone with the status of their appliances, ensuring constant communication with clients on all diagnosis. Effectively maintained inventory and Geekmobile maintenance by item coordination & problem to keep organization within the store.

Greater New York City Area

Greater New York City Area