Tyoniesha Plair Email & Phone Number

Atlanta, Ga, Us

Remote

As a Customer Success Manager at WalkMe, I currently develop and maintain strong relationships with key enterprise-level customers, ensuring their success and satisfaction with WalkMe solutions. I manage a book of business with a total ARR of $2.7 million, serving as the primary point of contact for assigned accounts. I provide strategic guidance on leveraging WalkMe to achieve business goals, collaborating closely with cross-functional teams for seamless customer onboarding, implementation, and ongoing support. I conduct regular business reviews, analyze customer data to drive adoption and engagement, and stay updated on industry trends to provide valuable insights. My focus on achieving over 96% renewal rates consistently demonstrates my commitment to driving customer success.

Remote

As a Customer Success Manager, I specialized in ensuring clients' cybersecurity awareness programs met stringent industry regulations and compliance standards. Serving as the primary liaison for Chief Information Security Officers, I provided data-driven insights and consulted on best practices to enhance program effectiveness. I led weekly live admin webinars and designed streamlined onboarding processes, contributing to a client renewal rate exceeding 97% and managing a portfolio exceeding $2 million.

Remote

Atlanta, Georgia, United States

As a seasoned recruiter, I developed innovative recruiting strategies for sourcing Sales Representatives and Executive Administrative Professionals. I utilized techniques such as cold calling, internet recruiting, employee referrals, and networking. I managed full cycle recruitment, including offer negotiation, onboarding tasks, and interview preparation. I organized debriefs with hiring managers and candidates, collaborated with recruiting teams and HR, and negotiated unique compensation packages to attract top talent.

Remote

I managed an average of 33 accounts per quarter with an ARR of $1.6 million. I grew sales for all assigned accounts by 10% through developing and executing a sales strategy that aligned with organizational goals. I maintained detailed client records using CRM software and routinely reviewed account usage and growth opportunities with C-Level Executives. I effectively presented and demonstrated products to physicians and health executives via webcast, supported campaign initiatives through various communication channels, and provided detailed reports to assist with ROI data calculation. I built and strengthened long-lasting client relationships through accurate price quotes and customer-centric terms.

Cambridge, Massachusetts

Cambridge, Massachusetts

Bachelor’S Degree, Business Administration, Management And Operations

Bachelor of Science, Business Management

Associate’S Degree, Business Administration And Management, General