◉Assembled and upgraded over 100 gaming PCs for self, friends, family, and online clients, ensuring high-performance systems tailored to individual needs.◉Managed and created videos for a YouTube channel, effectively communicating with the creator to understand their needs and producing content that aligns with their vision.◉Cultivated a reputation for reliable and prompt technical support, earning the trust and loyalty of clients and online community members.◉Successfully managed multiple projects simultaneously, effectively prioritizing tasks and meeting deadlines while ensuring high-quality deliverables.

◉Successfully operated scales and scale software, ensuring accurate measurement and tracking of materials, leading to improved inventory management and cost control.◉Demonstrated excellent customer service skills by promptly answering phone calls and responding to inquiries, addressing concerns and providing accurate information to enhance customer satisfaction.◉Actively participated in site maintenance tasks, demonstrating a proactive approach to keeping the work environment clean, organized, and safe.◉Exhibited effective communication skills, both oral and written, fostering positive relationships with team members, management, and the public.◉Adapted to flexible work hours, including weekends and holidays, demonstrating a strong commitment to meeting operational needs and maintaining a high level of productivity.

◉Consistently met or exceeded performance targets by handling a high volume of incoming calls and efficiently routing them to specialized departments.◉Successfully resolved customer issues and inquiries on IOS and MacOS by providing accurate information, resulting in high customer satisfaction ratings.◉Demonstrated effective teamwork by collaborating with colleagues to identify and implement solutions, leading to improved customer service outcomes.◉Utilized service de-escalation techniques to address customer concerns and objections, resulting in effective resolution and minimized escalations.◉Actively stayed updated on product knowledge and company policies, enhancing overall proficiency and contributing to a well-informed customer service team.

◉Established organized filing system, reducing document retrieval time by 50% and minimizing errors.◉Managed social media content, engaging audience and driving brand awareness.◉Streamlined office processes, increasing overall productivity by 20% through new workflow procedures.◉Proactively resolved admin issues, reducing disruptions by 40% and improving efficiency.◉Developed relationships with local businesses, ensuring timely delivery of services

◉Successfully replaced and refurbished computer hardware components, improving system performance and ensuring up-to-date software configurations with optimal functionality.◉Reimaged an average of 100 computers per day, maximizing productivity and minimizing downtime.◉Programmed hundreds of Cisco network switches to set up in the customers’ desired placement◉Resolved support tickets by diligently checking software, hardware, and physical connections, minimizing downtime and restoring user productivity.◉Led a team in mapping wireless signal strengths for accurate AP placement, optimizing network coverage and improving user experience.

◉Successfully resolved complex customer inquiries and concerns related to item availability and specifications, achieving a 90% resolution rate and enhancing customer loyalty.◉Maintained exceptional inventory levels by efficiently stocking shelves, ensuring product availability for customers at all times.◉Implemented a comprehensive floor cleaning schedule that ensured all store areas were consistently clean and well-maintained, resulting in a 20% improvement in overall store cleanliness ratings.