Ty Tran Email & Phone Number

Dublin, Ohio, Us

-Support equipment moves, installations and maintenance; update related documentation.-General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits.-Ticket creation and problem resolution based on monitoring ticketing system and answering support calls. -Tracking and documenting ticket progress and resolution within ticket tracking system(s).Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections.-Troubleshooting and maintaining hardware and software required for day-to-day operations.-Provide IT support for projects-Tracking and distributing hardware and software required for day-to-day use.-Systems administration including user account creation and maintenance for all end-user services, internal and external.-Contribute to team’s technical knowledge base; creating new and maintaining existing documentation.-User administration in various telecommunication systems for daily operations of business.

Dublin, Ohio, Us

Questline is the leading content and communications company dedicated to the pursuit of engaging energy utility customers. We focus solely on energy consumers by providing content solutions that matter to them. Serving more than 480 energy utility clients in all 50 states, we deliver content that engages, educates and entertains-Internal user support -Performs various tasks to support internal Questline users, such as ticket creation and resolution, software and hardware installation, configuring printers and other devices, VOIP and phone setup, LAN and wireless network connectivity, and general troubleshooting activities.Account creation and maintenance -Help administer and maintain Active Directory and Office 365 accounts to ensure Questline employees have proper access and permissions to appropriate Questline resources.Asset management -Maintains up-to-date records of all physical assets used by Questline employees, such as computers, printers, phones, monitors, docking stations, mobile hotspots, and other related hardware.

Powell, Ohio, Us

Malvern, Pa, Us

As an associate member of the corporate systems admin team, assisted in daily monitoring of team’s ticket queue. Provide support for all internal applications used by all employees. · Provide backup for corporate help desk team members when business demands· Main lead for adding new applications to our single sign on system· Lead training of end users when company switched from Dropbox to Microsoft OneDrive· Main lead in the company’s transition from Dropbox to Microsoft OneDrive file sharing· Trained all employees, local and remote, on how to use Microsoft OneDrive and Groups · Manage internal messaging system by providing support for issues and adding outside guest accounts· Create new virtual environments as well as maintain and monitor our VM environment· Monitor backup system to ensure that clients are being backed up on regular basis

Malvern, Pa, Us

Senior member of the corporate internal help desk support team. Provide first and second level support to end-users for all IT related issues. Backup for the first level technicians based on business needs. Mentor to college interns to assist them with any issues and to provide guidance. · Manage and mitigate corporate end-user issues from on-site in corporate office to remote employees in other locations throughout the country· Setup new user accounts and new computer builds for new on-site employees and remote employees· Contact outside vendors for support of various equipment from laptops to visual audio equipment· Maintain and support all corporate provided end-user devices such as laptops and mobile devices· Provide and maintain corporate documentation about all processes of all corporate procedures as well as document how-to for end users· Log system problems/resolutions in specified corporate IT task management system· Assist IT staff to complete companywide meeting setup and other various tasks as needed· Recommend solutions that will resolve problems or enhance processes· Provide white glove server to our executive staff for all issues

Concordville, Pa, Us

Responsible for the overall coordination, control, and maintenance of personal computers (PCs), PC applications, and related peripherals to ensure compatibility and integration with the company’s strategies. Supports the company’s operation by assisting users with the installation, configuration, and operation of their PC equipment, and with integrating PC systems into local-area (LAN) and wide-area (WAN) networks.·Provided support in the company wide migration to Windows 7 operating system·Installation and upgrade of computer hardware and software as required ·Ensure compliance with all licensing agreements ·Diagnosis and repair of computer related hardware and software as required ·Procurement of computer hardware and software in accordance with company standards ·Attend to any and all network and IS needs as required·Support all printers, terminals, phones, wiring, PCs, servers, datacomm and telecomm equipment ·Coordination with Corporate IS on all data and telecommunication issues·Coordinate the integration of equipment at a local level into the IS infrastructure

Heerlen, Limburg, Nl

Provided technical assistance to personal computer users including, setting up and testing new computer equipment, evaluating and testing new software to be implemented within the company and ordering new mobile devices and accessories. Provided technical support to all mobile device users. Installed and maintained personal computer software and hardware capabilities. Installed and configured equipment such as monitors, printers, and disk drives.HIGHLIGHTED ACCOMPLISHMENTS:• Executed companywide integration of 300 new computers allowing for minimal interruption in regular business operations, prepared 300 new computer systems for the integration process ahead of set schedule and guided users in preparation for the migration of their files• Upgraded all computers to Windows 7 Operating System• Organized and implemented documentation for training of new employees• Trained all new employees on company’s computer policies and procedures • Diagnosed hardware, software, and operator problems which saved the company money on vendor service requests

Us

First point of contact through telephone support from clients reporting software issues and documented problems and corrective procedures in call logging system.HIGHLIGHTED ACCOMPLISHMENTS:• Discussed problems and inquiries with other department personnel, offered technical assistance and ensured proper handling and follow-up• Worked with development, quality assurance, and software delivery personnel to determine problem solutions• Performed on-site testing of new application developments prior to beta release to clients• Provided support for clients beta testing new application for future releases

Harrisburg, Pa, Us

• First level support to employees through PC hardware and software issues• Documented incoming calls and assign to appropriate department within the ITS department• Added to online documentation for resolved solutions• Provided technical support for member questions through e-mail

Harrisburg, Pa, Us

• Supported hardware and software for existing employee• Upgraded new PC hardware, software, and equipment for employees throughout organization

B.S., Information Sciences & Technology

B. A., Communications