Tyquan Benton Email & Phone Number

Trenton, Nj, Us

Trenton, New Jersey, United States

Trenton, New Jersey, United States

Coordinate and manage the recruitment and hiring process for staff, volunteers, and interns, including posting job listings, reviewing resumes and applications, scheduling and conducting interviews, and conducting background checks.Develop and implement strategies to attract and retain top talent for the organization.Facilitate orientation and onboarding for new hires, volunteers, and interns.Develop and maintain job descriptions, performance evaluations, and personal records.Conduct regular staff, volunteer, and intern training sessions to ensure compliance with policies and procedures.Ensure compliance with local, state, and federal employment laws and regulations.Coordinate employee engagement and recognition programs to promote a positive organizational culture.Maintain accurate and up-to-date HR data and reportsOrganize and coordinate schedules and meetings for 3 Directors and Managing Director.Maintain communication with COO, Director of HR, Hiring managers regarding candidates, budgets related to the hiring process, and interview guides.Attend intern/career fairs to retain top talent and promote the organization.

Trenton, New Jersey, United States

Accepted and completed customer orders through the Instacart app.Selected and purchased items from designated grocery stores or retailers.Communicated with customers regarding any substitutions or out-of-stock items.Ensured that all items were accurately scanned and processed at checkout.Safely and efficiently transported and delivered the order to the customer's specified location.Provided a high level of customer service, including friendly and professional communication with customers.Maintained accurate records of all orders and transactions.Followed proper food safety and sanitation guidelines while shipping and handling items.Adhered to Instacart policies and procedures, including deliveries and time commitments.Troubleshoot any issues that may have risen during the shopping or delivery process

Collected and accurately recorded caller information, such as name, phone number, and reason for calling.Scheduled, canceled, and confirmed appointments for a number of business including but not limited to dental, medical, & surgical patients.Followed training guide to provide 2 week one on one training with new employees.Acted as a guide during the interview process for new candidates.Arranged & scheduled attorney consultations & depositionsSchedule estimates & service calls for alarm companies, electricians, plumbing, heating & cooling companies.Screened calls and determined their urgency and routed them to the appropriate person or department.Handling customer inquiries and complaints, resolving issues when possible, and escalating more complex issues to the appropriate party.Followed call center scripting and procedures to ensure consistency in customer interactions.

Ewing Nj

Answered customer inquiries and provided assistance related to ETS products and services, such as test registration, score reporting, and test preparation materials.Provided information to the customer on ETS products, services, pricing, and promotions.Resolved customer complaints or issues to ensure customer satisfaction.Adhered to company policies and procedures, such as call quality and compliance guidelines.Maintained a positive and professional attitude while interacting with customers and colleagues.

Raleigh-Durham, North Carolina Area

Answered customer inquiries and resolved issues related to Time Warner Cable products and services, such as cable television, internet, and phone service.Provided information to customers on company services, pricing, and promotions.Troubleshoot technical issues related to Company services and provided appropriate solutions.Up-sold and cross-sold Time Warner Cable products and services to customers.Maintained accurate customer records and updated them as necessary.Followed call center scripting and procedures to ensure consistency in customer interactions.Collaborated with other team members to achieve overall sales and customer service goals.Participated in training sessions and stayed up-to-date on products and service offerings.