Facilitating the delivery of durable medical equipment for in a fast paced, high volume workman’s comp DME office. Expert verifying insurance coverage, knowledge of necessary criteria for durable medical equipment, extensive medical terminology knowledge. Strong ability of entering orders quickly and accurately, communicating clearly and effectively to patients, insurance adjusters, and vendors to ensure timely delivery of equipment to patients. Coordinating price negotiation and payments between vendors and insurance companies.·        Cost containment and price negotiation ·        Coordination and collaboration between vendors and workman’s compensation insurance adjusters for delivery and payments·        Invoicing·        Accounts Receivable and Accounts Payable

Asset management for 12,000+ homes in the ATL area. Support and lead a team consisting of 35 Technicians and 4 CSRs in a high volume, fast paced environment. Daily schedule management and dashboard review to ensure KPI’s are met daily/weekly. Lead new initiatives and projects for deliverables and consistency. Stakeholder and affiliate/vendor coordination for all data collection and disbursement. First point of contact for all internal/external escalations.

Detail oriented representative, scheduling of installation and sales appointments. First point of contact with potential customers, through the complete sales process. Assist in resolution of any problems that occur by determining the cause of the problem, explaining best solutions to resolve the problem, and expeditingthe correction. Project completion and satisfaction follow up. Performs 90 – 150 calls per day to schedule sales and installs. Manages all Hot Leads, including those requesting later follow-ups. Excellent client communications. De-escalation of any issues that may arise.

Ensured a friendly and professional environment, providing a positive experience for current or potential residents. Assist the CSR-PM and CSR-FS with role responsibility completion. Utilize effective and consistent problem-solving skills. Manage high stress situations while maintaining a professional approach to ensure each task is completed in a timely manner.

Providing phlebotomy support for multiple physicians, physician assistants and other medical and research staff. Obtained blood samples for medical testing, Followed infection control and safety procedures in carrying out daily phlebotomy functions. Processed Blood, Stool and Urine specimens and prepared them foranalysis in the laboratory. Schedule appointments, reschedule appointments, call patients to confirm appointments. Pulling Reports/ Lab orders from multiple different systems Member of multidisciplinary team. Understand/ Knowledgeable in Medical Terminology, Diagnosis Codes and Testing Procedures.Communicate instructions to patients regarding future appointments or specimen collections. Trainor & Development for New Hires: Venipuncture. Specimen Collection. Specimen handling. Clerical work for lab processing. Point of Care services. Verifying correct information/ insurance. Entering/ locating orders in EMR system. Collecting payment for services. Cleaning and sanitizing the office. Stocking/Ordering Supplies.