Generate revenue for Comerica by cultivating and managing Banking Center relationships with targeted customer segments for the 10 Austin locations. Use telemarketing, outside sales calls and other proactive sales techniques to educate customers in all areas of finance and the opportunities for satisfying their financial needs. Responsible for critical operational functions that include loss control, compliance, customer retention, and audit standards. Mentor and develop staff and peers for success in Comerica.Assist District Manager in special projects, initiatives and training for district

• Managed team of 7 ROMs• ROM Preparedness & Accountability for supporting the operational objectives within the banking centers• Market and District Trend Analysis related to operational performance and strategy• Stakeholder Engagement with the operational objectives and strategy• Correction & Intervention to support the overall operational objectives and strategy

Regulatory and Operational Risk Management• Supported 17 Banking Centers• Provide oversight and follow-up to ensure compliance with various regulations. • Direct all Banking Center employees on regulatory training requirements, monitor completion rates, provide management reporting. • Prepare Banking Centers for internal Consumer Compliance Exams and attend Federal Reserve Bank visits.• Conduct on site risk assessments for all Banking Centers to prepare them for their annual audit and identify operational risks. • Respond to banking center robberies, direct post robbery activities, perform cash counts and loss reconcilements. Process Improvement • Provide Banking Center staff with non-sales type training. • Conduct operational training for all new platform hires.• Assist with implementation of new banking center technology.• Communicate major operational changes to Banking Centers. • In 2014 served on six national projects• 2015 served on seven national projects and Project Manager for twoConsulting • Provide direction and oversight to Banking Center Managers and Regional Managers on regulatory, legal and fraud issues• Tech Mentoro Bi-weekly sessions with manager on various tech questionso Subject matter expert with market teamo Conduct OneNote training nationally to Market Operationso Conduct WebEx training with market teamFacilities / Expense Control • Assist with the opening, remodeling, closing and relocation of Banking Centers.• Monitor weekly loss reports, perform analysis on controllable losses, provide management reporting, and ensure that corrective action for nonexempt staff is initiated, where appropriate.Staffing and Employee Accountability • Provide training and consultative direction on corrective action measures to be taken for nonexempt. (Differences, Losses, Cash Count Discrepancies, etc.)

Generate revenue for Comerica by cultivating and managing Banking Center relationships with targeted customer segments. Use telemarketing, outside sales calls and other proactive sales techniques to educate customers in all areas of finance and the opportunities for satisfying their financial needs. Responsible for critical operational functions that include loss control, compliance, customer retention, and audit standards. Mentor and develop staff and peers for success in Comerica. Results• Consistently ranked in top 15 individually and banking center• Consistently invited to Directors Club for sales achievement• Achieved Satisfactory or Higher on Annual Audits

Lead and directed all sales activities within the banking center. Ensured exemplary sales and service was provided to all customers through coaching. Managed new and existing client relationships of high net-worth clients and business owners. Developed strategies for each relationship to provide an array of services: personal banking, small business banking, and investment management. Continually expanded referrals through contact with various internal business partners. Coordinated seminars for new account relationships.

Facilitated, processed, and booked Home Equity loans for every state except Texas. Responsible for the development and administration of customer loan relationships. Acted as contact for client needs and questions during the loan application process.

Assisted and supported the manager in leading the sales and service team to met and exceed sales goals and customer satisfaction. Accountable for day to day management of the Tellers, and operational excellence and compliance related to those activities. Maintained the highest level of customer service, and helped uncover additional needs with customer interactions.