As a Credit Services Associate II at HD Supply, I efficiently manage credit and collections activities, ensuring timely payment processing and resolution of customer issues. Utilizing strong analytical skills to assess credit risks and collaborate with cross-functional teams to optimize credit terms. Implementing effective communication strategies to build and maintain positive customer relationships, resulting in improved cash flow and reduced delinquency rates.

• Conducted in-depth investigations on suspicious transactions, analyzing large datasets to identify trends and potential fraudulent activities.• Collaborated with cross-functional teams to implement risk mitigation strategies, resulting in reduction in fraud incidents.• Utilized advanced analytical tools and techniques to proactively monitor accounts and transactions, minimizing risk exposure.• Prepared comprehensive reports and presentations for management, outlining findings, trends, and recommended countermeasures.

• Delivered superior customer service to Apple Cardholders, addressing inquiries via phone, email, and chat.• Assisted customers in understanding card features, benefits, and resolving billing and account-related issues.• Conducted thorough research to identify and resolve complex cases, ensuring accurate and timely resolutions. • Collaborated with cross-functional teams to provide feedback on customer pain points and contribute to process improvements.