Tyra Cato Email & Phone Number

Arlington, Tx, Us

Coppell, Texas, United States

Fort Worth, Texas, United States

- Streamlining data into systems such as Microsoft Office, Flex PLM, and System 21 IBM database programs- Initiating attention to detail by identifying discrepancies and errors, conducting research to resolve errors, and maintaining system information integrity for Global VF locations - Collaborating with multiple different internal departments to achieve project goals by maintaining and updating numerical and qualitative data across Global VF locations

Irving, Texas, United States

- Consolidated data into Microsoft Office and company databases such as Item Master, Riversand, MOM merchandising, and AWS - Initiated independent work to maintain accurate records by conducting data integrity checks, correcting errors, and eliminating duplicate records- Collaborated with internal departments to resolve queries, handle any issues with items, and product maintenance, and system integrity

Arlington, Texas, United States

- Instructed taxpayers about stimulus credits, tax credits, and tax payments- Coordinated issues taxpayers encountered with their 2018-2020 tax returns and amended returns, Recovery Rebate Credit, 3911 Payment Trace, and other service forms for the Internal Revenue Service- Operated high volume calls in very fast-paced call center environment

Little Rock, Arkansas, United States

- Guided cardholders by answering product and service questions, suggesting information about their state government agency programs (such as Unemployment insurance, Workforce training, Child Support services, Core programs, etc.) and other services- Identified customer service problems by clarifying the customer's complaint and determining the cause of the problem, explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution- Trained on… Show more - Guided cardholders by answering product and service questions, suggesting information about their state government agency programs (such as Unemployment insurance, Workforce training, Child Support services, Core programs, etc.) and other services- Identified customer service problems by clarifying the customer's complaint and determining the cause of the problem, explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution- Trained on multiple bank systems and call center equipment such as Connect, Synergy, Wilearn, AWS, and Client Central Show less

Bachelor'S Degree, Computer And Information Systems

Associate'S Degree, Biology, General