Tyra Hayes Mba Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Performs Instructional design of employee educational programs, eLearning modules, simulations and materials utilizing various channels and delivery methods.Perform needs analyses and creates and implements communication plans to assist with communication and change management for ongoing business operations and major projects within Customer Services.

Greater Chicago Area

Assisted Team Leaders in conducting quality reviews of support center staffComplete highly complex customer inquires & transactions in accordance with company procedures and policiesUsed SQL Reporting Services to generate Aggregation Data Reports and served as Aggregation SME and lead trainings for Escalations Team Provide day to day mentoring/coaching and.

Greater Chicago Area

Handled Escalated Customer Calls and ComplaintsAssisted Customer Service Agents with Customer Accounts Analyze complex accounts: Responsible for the investigation and analysis of complex transactions Resolve and/or elevate complex customer issues as needed. Work & communicate effectively in a cross functional team environment to meet customer expectations.

Greater Chicago Area

Answered Inbound Customer CallsIssued New Service Orders for Gas Issued Gas Emergency OrdersResponded to Emails for New Service OrdersHandled All Billing Inquiries Managed Accounts for Residential and Business Customers

Orland Park, IL

· Lead Teams of five or more in meeting and exceeding sales and collection goals.· Effectively negotiated expired accounts with customers.· Developed a telemarketing system for generating sale leads that’s implemented across the district.· Successfully Increased store profit by 25%, by analysis of quarterly P&L Statement (Profit and Loss).· Demonstrated an.

Tougaloo, College

· Provided exceptional support to managers and coworkers that increased overall efficiency· Designed a unique electronic file system that accurately maintained vital documents· Achieved appreciation letter for arranging meeting and publishing accurate minutes· Oversee receptionist area, including greeting visitors and responding to telephone and in person.

Memphis, TN

· Recipient of the National Science Foundation Research Grant· Assisted in PCR Techniques, DNA and RNA isolation· Methodically gathered and documented scientific data· Developed research thesis for publication based on experimental results and analysis· Presented results and analysis in department and at National Symposiums

Master Of Business Administration (Mba), Business Administration And Management, General

Dean's List, Received Masters in Business

Bachelor'S Degree, Biology, General

Activities and Societies: Delta Sigma Theta Sorority Incorporated, Ronald E. McNair Scholar, LSCAMP Scholar, National Science Foundation.

Master Of Business Administration - Mba

Bachelor'S Degree, Biology, General