Tyra Hayes Mba Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Performs Instructional design of employee educational programs, eLearning modules, simulations and materials utilizing various channels and delivery methods.Perform needs analyses and creates and implements communication plans to assist with communication and change management for ongoing business operations and major projects within Customer Services Develops and delivers classroom training and trains others to deliver training. Creates training simulation modules for use in classroom and self-paced learning. Performs ongoing “best practice” assessments to identify and implement continuous improvement opportunities in communication and education technologies and approaches.

Greater Chicago Area

Assisted Team Leaders in conducting quality reviews of support center staffComplete highly complex customer inquires & transactions in accordance with company procedures and policiesUsed SQL Reporting Services to generate Aggregation Data Reports and served as Aggregation SME and lead trainings for Escalations Team Provide day to day mentoring/coaching and training support of complaint related activities to appropriate customer services associates regarding case status, company policies and procedures Monitor Daily Schedules to ensure service levels are metAssist with the development and training material and lead training support center staff or support in training of other cross functional teams

Greater Chicago Area

Handled Escalated Customer Calls and ComplaintsAssisted Customer Service Agents with Customer Accounts Analyze complex accounts: Responsible for the investigation and analysis of complex transactions Resolve and/or elevate complex customer issues as needed. Work & communicate effectively in a cross functional team environment to meet customer expectations Actively Participated in special projects or tasks as assigned to build and maintain strategic partnerships with affected workgroups to achieve performance goals and objectives

Greater Chicago Area

Answered Inbound Customer CallsIssued New Service Orders for Gas Issued Gas Emergency OrdersResponded to Emails for New Service OrdersHandled All Billing Inquiries Managed Accounts for Residential and Business Customers

Orland Park, Il

· Lead Teams of five or more in meeting and exceeding sales and collection goals.· Effectively negotiated expired accounts with customers.· Developed a telemarketing system for generating sale leads that’s implemented across the district.· Successfully Increased store profit by 25%, by analysis of quarterly P&L Statement (Profit and Loss).· Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.· Trained new members of the sales force – Monitored the performance of different personnel associated with a project and compare it to the month’s objectives.· Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.

Tougaloo, College

· Provided exceptional support to managers and coworkers that increased overall efficiency· Designed a unique electronic file system that accurately maintained vital documents· Achieved appreciation letter for arranging meeting and publishing accurate minutes· Oversee receptionist area, including greeting visitors and responding to telephone and in person request for information

Memphis, Tn

· Recipient of the National Science Foundation Research Grant· Assisted in PCR Techniques, DNA and RNA isolation· Methodically gathered and documented scientific data· Developed research thesis for publication based on experimental results and analysis· Presented results and analysis in department and at National Symposiums

Master Of Business Administration (Mba), Business Administration And Management, General

Dean's List, Received Masters in Business

Bachelor'S Degree, Biology, General

Activities and Societies: Delta Sigma Theta Sorority Incorporated, Ronald E. McNair Scholar, LSCAMP Scholar, National Science Foundation.

Master Of Business Administration - Mba

Bachelor'S Degree, Biology, General