Tyran Patterson Email & Phone Number

Conifer, Co, Us

Greenwood Village, Colorado, United States

Denver, Colorado

• Organize and manage multiple classroom curriculum for facilitation to new or existing team members in various functions.• Analyze, identify, present and implement improvement programs that enhance the learning environment and training provided for all team members.• Collaborate and consult with management and business lines to improve curriculum, classroom experience, standardized policies and procedures.• Demonstrate flexibility, while managing multiple priorities and implementing change in a timely and effective manner.• Provide leadership by coaching, mentoring and training for various levels of the organization including peers to increase employee loyalty and engagement.• Led the development and delivery of technical, DEI and soft skills training programs for employees at all levels.• Conducted needs assessments to identify skills gap and training requirements, leading to the creation of tailored training programs and curriculum.

Greater Denver Area

• Site liaison for all lending compliance at the Denver CORE site for multiple loan products.• Oversee the day-to-day operations of the loan administration department, managing a team of 15 loan administrators.• Responsible for hiring, supervising of team members, including decisions relative to performance reviews, terminations, new hires, disciplinary and salary actions.• Leveraged performance metrics and measures to continually assess the effectiveness and value of programs and processes being used.• Provided leadership and coaching to team members, facilitating skill development and performance improvement.• Tracked trending for areas of inefficiencies and opportunities for growth in pipeline/time management, customer experience and overall staff development.

Greater Minneapolis-St. Paul Area

• Increased sales platforms compliance and customer service rating 65% by providing ongoing feedback of notable trends and quality to team members, supervisors and business line managers to help ensure the highest level of compliance and customer loyalty.• Conducted regular coaching sessions and provide constructive feedback to sales team members to enhance their sales skills and adherence to compliance regulations.• Created and maintained detailed performance reports, tracking key metrics and trends to measure individual and team progress.• Created, maintained and analyzed special projects to track trending for employee statistics regarding quality, customer loyalty, compliance and system efficiencies.• Collaborated with sales managers and leadership to identify areas of improvement and develop action plans to address performance gaps.

Greater Minneapolis-St. Paul Area

• Reviewed and evaluated mortgage loan applications for compliance with lending guidelines and regulatory requirements.• Analyzed financial statements, credit reports, and other relevant documentation to assess the creditworthiness of applicants.• Made informed decisions regarding loan approvals, denials, or conditions, while considering risk factors and loan-to-value ratios.• Collaborated with loan officers, processors, and other stakeholders to gather additional information and address inquiries.• Stayed current with industry trends, regulatory changes, and underwriting guidelines.• Provided guidance and training to junior underwriters and assist in resolving complex underwriting issues.

Edina, Mn

• Increased funding by managing daily workflow for processing teams and Loan Officers.• Keep daily, weekly and monthly tracking for file pipelines and reviewed files for accuracy and compliance.• Individually coached and trained Loan Processors and Sales Associates on Conventional and Government loan products/programs.• Developed training materials and facilitated new hire training for Sales and Fulfillment.

Bloomington, Mn

• Processed FHA, VA and Conventional Mortgages for both the Assumption and Associate Lending Lines.• Assisted clients with a step-by-step guide through the mortgage process from first time homebuyers to Private/Premier Clients.• Prepared closing documents for FHA, VA and Conventional Mortgages.

Photography

Business, Management, Marketing, And Related Support Services

Business, Management, Marketing, And Related Support Services