- Reviewed over 100 complaints and inquiries sent to the Roche Diagnostic Sequencing Post Market Quality team.- Improved care for Global patients by creating a working document of troubleshooting solutions to provide affiliates.- As a Regulatory Affairs intern, I created a series of slide decks for the International Global Quality and Regulatory Affairs. - Updated country requirements for the International Global Quality and RA team. - Networked with more than 30+ employees around in different career paths across the world.

-Recorded patients’ lab results in electronic medical records.-Acted as patient advocate to obtain medication authorization from insurance companies and pharmacies. -Effectively and efficiently handling of administrative duties, such as answering phones, scheduling appointments, processing, etc. this allowed doctors and nurses to be more focused on the health concerns of their patients, discussing medical result, and writing-up medical instructional guidance for patients-Processed incoming referrals for patients transplanted at other centers. -Contacted, consulted and scheduled appointments for patients that were delinquent on their annual screening exams.-Work as patient liaison between the doctor, nurse coordinator and other medical staff, providing medical updates and meeting inputs as necessary.-Used multiple systems to record and track medical test.

-In addition to normal duty requirements, assistance was needed to sometimes support sick call patients, prepping/seeing/assisting with as many as 100+ patients a day.-Contacted, consulted and scheduled appointments for female patients that were delinquent on their well women and mammogram screenings exams, meeting and exceeding the 85% weekly contact requirement.-Maintained operational readiness by ensuring the medical readiness of 150+ military members, as well as provide medical assistance to both civilian and contractor staff on the base.-Performed in high stress environment while working as a team supervisor to achieve deployment medical goals.-Maintained crash cart readiness and sometimes called to perform duty multiple times a day during deployment in/to a hostile environment.-In a fast-paced deployed environment, medical service to 40-50 triaged patients a day, in which you have to obtained chief medical complaints, medical histories, as well as medication intake to support the doctors and nurses in quick evaluations to save lives.-Performed approximately 25-30 phlebotomy sticks and EKGs per day regularly, but during medical exercises, service to over 100+ personnel can be handled in a 24-hour period.-Trained new deployed medical staff on quality control procedures for a deployment environment.Obtained proficiency in working with the Aeromedical Electronic Resource Office (AERO) System, for aviation physical exams.-ESAMS Training Coordinator for the Unit, conducted 3 monthly safety and education classes for 47 Unit sailors and contributed to a 10% increase to 85% in readiness and training compliance.-Coordinated the patient flow for over 100 patients in the Branch Dental Clinic, contributing to both an increase in patient satisfaction and dental readiness by 93.5%.-Prepared patients for medical tests, examinations and labs, which may include performing venipunctures, injections and diagnostic procedures, and ancillary tests.