Tyre Troope Email & Phone Number

Santa Monica, California

Santa Monica, California

• Regular interactions with the Social team to gather real time device and technology issues.
• Identify and communicate issues, outages, as well as trends to our developers from start to finish including: reproducing the issues, collecting data, and sending out resolution emails.
• Provide effective, valuable feedback on multiple levels across multiple channels (written & in-person).
• Adapt well to handle any escalated contact, regardless of channel (social, chat, email, call).
• Regularly took notes in meetings and effectively communicated the information to the rest of the team.

• Ticket Deep Dive project: Each week, I was scheduled a two-hour block to consider previous call contacts and determine specific issues, trends, and tagging accuracy.
• Email Team help: Upon request and my flexible nature, I handled email contacts despite being on the Phone Only team.
• Delivered world-class customer support through email and phone channels by efficiently investigating issues using the tools and resources available tools.
• Articulate the issue and resolution to our viewers in a kind, easy to understand manner.
• Consistent high performer, meeting and exceeding team goals.

United States

• Trained new employees on general standards and policies.
• Cross trained as a cashier, sales associate, and stock associate.
• Monitored the floor to ensure presentation quality of merchandise.
• Delivered quality product knowledge

United States

• Communicated with supervisors on merchandise needs and issues.
• Handled replenishment of merchandise.
• Cleaned and maintained store.
• Maintained visuals throughout the year.