With a diverse and dynamic background in hospitality, operations, and customer service, I bring a wealth of experience and a proven track record of excellence to every role. Currently serving as the Villa Services Manager at SkyLOFTS at MGM Grand, I lead a Forbes-trained team, uphold rigorous standards, and enhance operational efficiency through digital innovation and effective resource management. My role involves resolving guest complaints, managing inventory, managing union and hourly employees, training, coaching, implementing programs to improve guest comfort, and much more.Previously, I excelled as a Hotel Operations Assistant Manager at Caesars Entertainment, where I supervised various departments, managed budgets, and ensured top-notch guest service. As a Night Audit Supervisor at Stations Casinos, I provided critical oversight of hotel operations, financial reporting, and staff management during the night shift.My experience extends beyond hospitality; I have successfully worked as a Rigger for James Thomas Productions, overseeing equipment setup and safety compliance, and as an Integrated Services Retention Manager at AT&T, where I improved customer retention and handled service inquiries.I am also experienced in tax preparation and insurance services. I have worked as a Tax Associate with Intuit Inc. and an Insurance Retention Specialist with the Automobile Club of Southern California. My public relations, security operations, and restaurant management background further highlights my versatile skill set and leadership capabilities.Passionate about continuous improvement and driven by a commitment to exceptional service, I excel in fast-paced environments, adapt to new challenges, and consistently deliver results that exceed expectations. In my personal time, I enjoy a variety of activities, including sports, volunteering, and spending quality time with loved ones.