• Guides and instructs inbound team members to ensure our fleet of vehicles are ready for our members.• Oversees the flow of our service, repo, other out of service vehicles that are being prepared for readyinventory.• Directs and supervises the team to make sure they are on task and that jobs are completed for the day.• Makes sure vehicles are in good condition, and ready to drive• Works internally with teams to keep everyone on time, organized, and where they need to be• Multitasks who can work independently to manage multiple priorities and tasks• Create schedules• Coaches and trains team members• Manages and maintains relationships with vendors

• Provide a high level customer service and support to Apple Customers• Supported iOS Products such as iPhones, iPads, iPod Touch• Able to analyze, troubleshoot, and resolve a variety of complex issues• Received consults from Tier 1 Advisors, and took over cases that needed further troubleshooting and ownership. • Handled escalated calls that needed another level of soft skills and positioning

• Responsible for performing installations, additional outlets,reconnects, change of service, and troubleshooting• Provides and supports quality service to all internal and external customers• Knowledge of policies and procedures for installation activities, cable systemoperations, PC hardware, software installation, and internet• Takes personal ownership to solve problems and seeks feedback to producehigher customer satisfaction and gathers and analyzes the appropriateinformation prior to making a decision• Maintains a positive approach when working with others both in and out of the department. Ability to read situations, finds common ground, and reduces conflicts.

• Ensure guest safety, check bags and ID, enforce rules and regulations of the venue • Providing escorts for clients, vendors or event participants to designated locations as requested• Preventing unauthorized access, trespassing and loitering on site; and routinely conducting foot patrols within an assigned area.

 Assisted customers by guiding them through the new Breeze system, while making it a better experience for them. Helping with the Breeze machines, cards and getting through the gates, worked large crowds at various events. Answered questions about routes and destinations and general info. Reported service and technical issues.• Securing areas, walking the stations, and watching for suspicious behavior. Acting as First Response to emergencies, and alerting the proper authorities of the situation