• Oversee the FSC program, maintaining compliance by keeping accurate records and participating in annual audits• Brainstorm ideas for sustainable packaging per customer requirements• Build and maintain strong relationships with third-party factory partners overseas and domestic• Coordinate complex packaging requirements utilizing various factory capabilities

• Coordinate complex packaging projects for retail customers including bags, boxes, cut and sew, poly, and ribbon• Translate customer inquiries into prototype specifications• Quote specific product lines with domestic and international vendors and negotiate costs translating into double digit margin increases year over year• Analyze all pricing and estimate total project costs• Manage inventory distribution and replenishment plans for warehouse release accounts

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• Assisted team members by walking around the suite, answer questions, coach, and provide feedback• Developed employee engagement by holding quick 10-minute morning meetings to set the goals for the day• Led monthly team meetings to communicate corporate and department objectives• Consistently met deadlines by being very organized and thinking ahead• Performed periodic review of completed work to ensure quality and consistency• Mentored team members through one-on-one coaching sessions designed to identify efficiencies• Developed training program for new hires• Developed production tracking tools to aid management• Resolved escalated client issues with advanced levels of expertise• Managed assigned clients of the organization to ensure contractual compliance and overall satisfaction • Analyzed client inventory and partnered with operations to strategize ways to increase revenue• Increased communication and visibility with current clients through phone calls and client site visits• Created a solid and consistent stream of communication between management and existing clients • Created financial and inventory reports on a weekly and monthly basis using MS Office• Reconciled balance differences weekly and monthly• Worked with a team to create workflow efficiencies by automating different processes• Logged client concerns, complaints, and requests• Led by example and promoted company and industry best practices• Maintained a working knowledge of federal privacy and collection regulations (FDCPA & HIPPA)

• Created and documented guidelines used to audit client invoices to ensure contractual compliance• Independently oversaw all aspects of client implementation in the healthcare and government verticals• Participated in weekly conference calls with internal and external partners to ensure launch date of implementation was on target • Prepared agendas and summaries for all conference calls• Coordinated and collaborated with internal departments to ensure key deadlines were met• Identified areas during implementation that could pose future issues and worked with a team to resolve• Smoothly transferred handling of client to the client relationship manager after a successful launch• Prepared all documentation outlining all details of the implementation