Tyrell Davis Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

I am responsible for providing computer help desk support and on hardware and software to end users throughout the EPA organization. Specific responsibilities include the following:Provide technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, as well as set up computers and install softwareDocument help desk tickets/resolutions using the Remedy systemDiagnose problems, train users and provide face-to-face and remote desktop computing support to end usersApply software patches / upgrades and respond to user requests as neededAdminister access controls through user accounts and password management. Collaborate with IT team to resolve security weaknesses following system audits and risk assessments. Reimage servers and computers ensuring the compliance with the high security requirementsLearn all software for all IT related systems

Upper Marlboro, Md

Assists in the imaging of desktop and laptop computers. Provide support to customers to resolve user concerns with network, desktop and printer issues, as well as applications including Windows, Microsoft Office, and numerous industry specific applications.

Arlington Courthouse And Fdic Bldgs

Workstation installation/removal and configuration; Monitor deployment; Collecting and organizing delivered equipment. Set up user’s desktop and laptop computers by installing WINDOWS 7 and Office 2010 software and by connecting all attached components and preparing workstations for use.Troubleshoot computers and provide desk side support assistance to clients.

Provide services to include but not limited to: conducting inventories and compliance audits for store optimization.

Answer & respond to complex help desk troubleshooting inquiries & concerns to ensure that the customer's needs are metResolve complex technical problems regarding software and hardware problems as appropriateAnalyze and evaluate inquiry/problem reports and make recommendations to reduce help desk call rates Log & track inquiries using a problem management database & maintain history records related to problem documentation

Education record

Enrolled in one-year career development institute that provides a combination of technical training and professional training, (thru.

Information Technology

Diploma, High School Curriculum

Education record

Participated in a Harvard Business School case study April 2011 Developed strategies to make Nokia more competitive, using SWOT analysis.