Tyrell Gray Email & Phone Number

Baltimore, Md, Us

Odenton, Maryland, United States

Managed & led teams of field service staff in multiple states that perform routine services on sites such asinstallation, maintenance, and repairs and delivery.Delegated work assignments to the field service/ home delivery staff and supported them in providingexcellent client service.Managed ensuring that all work is completed in a timely and efficient manner,Provided support and guidance to the technicians.Managed all the queries of customers while coordinating with the relevant departments to resolve issuesrelated to field services.Managed expenses within the allotted budget.Partner with senior-level management to support new app and equipment rollout.Managing the work schedules and time cards for all field staff remotely and locally.Provided leadership to on-site staff and sub-contractors,Investigating and resolving customer complaintsEnsured that safety policies are strictly adhered to.Partnered with support partners to resolve and come up with more efficient ways to meet expectationsfor technicians.Monthly conducted a business review to provide P&L report for my area of responsibility to ensure wewere meeting expectations and goals.Quarterly conducted a safety assessment of tools and trucks to verify they meet OSHA and DOT policie

Odenton, Maryland

Coordinate & Supervise labor in shipping and Receiving2. Coordinate LTL pick ups3. Train and coach all new hires.4. Create BOL'S and Shipping Manifest for home delivery techs.5. Resolve all inventory problems and issues in a timely fashion.6. Coordinate Replenishments and Reconciliations.7. Create waves for tasks.8. Tasks out tasks (assignments) for daily work.9. Back up Operation Manager in his absents.10. Schedule incoming and Outgoing freight.

Helethrope, Maryland 21227

Managed production department of 45 associates Hire and train new employees Scheduling and time cards Overseen inbound and outbound shipments Discipline, reprimand and coaching Open and close warehouse Resolve all warehouse issues

Laurel, Maryland

Supervised a team of 40 associates. Directly responsible for an 8% boost in our picking department KPI score. Implemented new strategies which resulted in 12% boost in shipping department efficiency. Assisted with scheduling to keep departments properly staffed. Resolved service issues in a timely manner, including coordinating and processing returns. Computer knowledge of MS, WORD, and EXCEL. Worked directly with inventory Lead to put in place an efficient procedure to do cycle counts and reconciliation.

Severn, Maryland

Completed daily forklift safety checklist. Handle multiple tasks simultaneously to maximize work efficiently. Coordinated with other lift drivers and production workers to process order efficiently. Received cargo by lifting and moving it using hand trucks and pallet jacks.

Helethrope, Maryland

Created drop list of merchandise for placement in aisles. Kept accurate records of all incoming and outgoing shipments. Inspected items for damage and performed temperature and quality checks.Manually counted the number of picked and packed orders for any loss. Communicated with floor Manager to determine merchandise placement.

High School Diploma, General Studies

Activities and Societies: Football, and Basketball Teams

C.F.C Universal License, H.V.A.C/R