Deploy and maintain data center infrastructure including servers, networkdevices, and power solutions.Deploy and maintain Windows systems and Active Directory in a hybridAzure/Entra environmentDeploy and maintain Linux systems, generally RHEL but a few other distros aswell.Manage VMware virtual environment.Manage NetApp storage solutions, including back end storage for servers aswell as file shares.Design and maintain backup, redundancy, and DR strategies.Manage and monitor all aspects of M365 Environment, including licensing.Monitor and test infrastructure for faults and plan preventative maintenanceWrite scripts to aid in my own workflow as well as design scripts/programs toaid help desk and tier 1 support.Act as technical lead for new projects and liaise with vendors throughout thecourse of the project.Serve as tier 2 and 3 support and resolve tickets through the use of ServiceNow.

Redesigned infrastructure, including implementing a hybrid ActiveDirectory/M365 solutionMaintained and deployed infrastructure from end to end, from servers andnetwork to endpoints and Teams phonesManage and monitor all aspects of M365 Environment, including licensing.Design and maintain backup and redundancy strategiesManage and monitor all aspects of M365 Environment, including licensing.Monitor and test infrastructure for faults and plan preventative maintenanceAct as technical lead for new projects and liaise with vendors throughout thecourse of the project.Support end users and resolve tickets through a homegrown ticketing systembuilt around Teams.Maintain clinical EHR system.

Install and maintain user endpoints including computers, printers, cell phones,and pagers.Provide frontline support for all users.Maintain hardware and equipment inventoryInstall and maintain endpoint softwareProvide training for new softwareResolve tickets as part of supporting end usersAid in new projects, sometimes taking on entire projects as leadAssist in department restructures and relocations.Provide reports of endpoint health, ticket reports, and system health viahomegrown reporting tools.

Manage all aspects of infrastructure from end to end, from server and networksto end user devices.Maintain library database systems.Provide user and patron support.Manage summer interns/volunteers as temporary employees.Aid patrons with personal devicesTeach classes on computer literacy to the publicDesign and maintain library websites and newslettersAssist with technical aspects of library programs and shows