Tyrell T Email & Phone Number

Dorchester, Ma, Us

• • Provided technical support to over 200 end users on both hardware and software within Windows 7 and 10 • Assisted in the troubleshooting and maintenance of MS Office, O365, AnyConnect VPN, and EPIC • Respond to helpdesk requests using ServiceNow ticketing system • Provided timely deployments and configuration of laptops and desktops to end users. • Assisted in account administration. Resetting passwords, and managing access using Active directory • Created and managed Sharepoint access through Office365 • Printer management through Windows server 2013 and created network drive • Maintained inventory of company assets, systems, and peripherals via excel spreadsheet • Performed basic domain configuration, installations, and administration of new and old workstations • Configured network and shared printers new employees • Researched and recommend innovative, automated approaches for system administration tasks • Configured Ochin remote on laptops for remote use to access Epic EMR in addition to resetting passwords and granted Ochin remote access for specific users • Experienced with installing and managing Bitlocker encryption • Supported end-users remotely using Teamviewer, Connectwise, and RDP • Performed file and folder permissions administration • Created shared folders in Windows Server • Managed quote management on groups shared folders. Allocated addition space upon approve request. • Communicated problems and fixes to team members and other technical for escalation

Boston, Ma, Us

• Worked with a team on Emmanuel College’s helpdesk supporting students and faculty • Imaged Mac and PC • Provided technical assistance for questions and problems • Identified malicious software and communications on Macs and PC’s • Configured Cisco phones for activation • Updated and resolved helpdesk tickets using Kace ticketing system • Installed hardware, software, printer toner and maintenance kits • Assisted with A/V issues in classroom or meeting rooms • Troubleshot hardware, software, email and network connectivity on Mac and PC’s • Configured email on PDA’s and laptops. Troubleshot email connectivity and other issues on iPhones, iPads, Samsung phones and tablets • Assisted students with network connectivity and accessing Eduroam

• Helped with intake of equipment including laptops, desktops, printers, cisco equipment, and computer peripherals. • Assisted with counting and matched orders by PO#. Shipments would arrive daily, and a count had to be taken before equipment was stored in Partners warehouse. • Packaged and assisted with shipping equipment orders daily. • Imaged and configured desktop and laptops. Would image up to 32 machines at once. Windows 7 or 10 would then be installed on machines. • Installed RAM, secondary SSD or HDD. Also, video cards in desktops • Format secondary drives with sensitive data • Used service now, Bit-locker, Outlook, and Microsoft Access • Allocated machines in Access and created work-orders in Service Now

Boston, Ma, Us

• Managing entire inventory of desktop, laptop and tablet spare stock Inventory • Created, updated, and maintained images of desktop, laptop and tablet images using Active Boot Disk • Monitored inventory of computers, monitors and accessories to ensure that new orders were placed in a timely manner • Maintained laptop loaner pool by using deep freeze, ensuring that all necessary security patches have been applied to each laptop • Main point of contact to build computers for new hires and for users wanting laptop upgrades; Builds would consist of. finding out what desired machine user was using or upgrading to. Install OS for user-depending on OU, configuring domain, user profiles, and application installs, on all workstations • Communicated with managers and users by phone or email to facilitate pick or delivery of computers • Used service now to monitor work orders/tickets and input timecards • Assisted with testing and maintaining images created using active boot disk for all desktop and laptop • Built and deployed images for over 50 desktop for project a Wellington Station

Worldwide, Oo

• Interacted with over 2000 users at busy IT walk-up counter • Managed access task for onboarding and off boarding process • Communicated with users either through email, phone or in person to resolve IT related problems • Troubleshoot network (TCP/IP) connectivity issues, email, printer access, VPN, and WIFI • Imaged new and existing hardware, prepared for pre-deployment, and data migration • Worked with Active Directory: managed, maintained, and edited user accounts, passwords and laptop computer name creation • Managed Deloitte’s Mobile Cell Phone inventory. Performed weekly scans on all phones within Cell phone inventory. Scanned, unassigned, recorded and accounted all mobile phones during scan. Placed barcodes with IMEI recorded to help distinguish each phone within the inventory. Phones were wiped the prepared for activation • Assisted with MDM roll out of Microsoft Intune on all company PDA’s • Troubleshoot Android phones, iPhones, iPads, Android tablet, Windows email, hotspots, app install problems or any other phone issues • Laptop Repair Manager. Arranged the procurement of replacement parts for PC’s from Vendors. Responded to all of Deloitte’s laptop repair issues. Responsible for managing over 1000 laptops in repair inventory Diagnosed all broken laptop hardware issues. Maintained repairs, and ordered replacement parts through Dells and HP’s website. Completed over 2000 repairs as go to repair specialist onsite. • Replaced parts on broken laptops: Motherboards, heatsinks, keyboards, LCD screens, mousepad, LCD bezel, power batteries, laptop covers, laptop enclosed based, RAM, sound speakers, power button, ribbon cable, buttons, cameras, USB ports, Hard drive, Hard drive case • Worked with Active Directory, Remote Desktop, VMWare, McAfee Antivirus, BitLocker encryption, Microsoft, Access Skype for Business, Office 365, Adobe Reader, Adobe CS6, Flash Microsoft Intune Company Portal and Asset management tools • Hard drive administration

Boston, Ma, Us

• • First-tier for City of Boston IT Service Desk, including being primary person to answer the IT Service Desk phone and email. Worked with a ticket system • Responsible for assisting callers and escalating problem if needed • Imaged and configured new hire desktops. Deliver Desktop and assembled workstations before users start date • Provided support and assisted users with software, hardware, and printer issues • Documented, tracked, and monitored technical problems • Completed 3 to 5 tickets a day • Mainly answered phones and supported over 500 users • Resolved all desktop issues remotely using Bomgar • Configured Network printer at offsite location at Strand Theater • Installed printer toner and ink cartridges on 20 printer throughout building

Miami, Fl, Us

• Mandatory completion of Dell Certified System Expert to work on site • Assisted with upgrading and migrating over 150 users desktop using a migration tool • Responsible for imaging and preparing computers for data migration and application install. • Communicated with users for schedule pickups • Assisted with recovering and deploying machines to user’s

Boston, Ma, Us

• Coordinated dual monitors/ ram project; Installed dual monitors and ram for upgrades. Upgraded users with new monitors and max ram for PC’s. Investigated each laptop to check for how much more RAM was needed to max each laptop. Provisioned hardware for ram upgrades. Arranged scheduled meetings for RAM installation with users • Performed performance maintenance actions either remotely or physically at end users’ desk to fix common PC issues • Completed 7 tickets a day and updated them using Service Center • Assisted with Lotus notes project; upgraded 8 users from old to new version 6.5.1 to 8.5.1 of Lotus Notes • Broken BlackBerry mobile phone deployments. Assisted with configuring and activating mobile phones • Assigned FOB tokens for VPN access • Assisted with configuring network printers and changed ink and toner cartridges • Imaged, configured and deployed new hire computers on or before users start date

Boston, Massachusetts, Us

Diploma, Computer Science/ Information Technology

Art Sculpture