Tyrell Patterson Email & Phone Number

As a student transitioning into the cybersecurity field with limited prior experience, I have undergone comprehensive training at Intellectual Point to equip myself with the necessary skills and knowledge. Combining my recent certifications with my diverse range of soft skills acquired through military service, I demonstrate my dedication to learning and my ability to apply acquired knowledge in real-world cybersecurity scenarios.• CompTIA Security+, Mar 2023.o Learned various types of threats, attacks, and vulnerabilities, along with the tools and techniques used to prevent and mitigate them. Additionally, the importance of implementing security best practices and adhering to industry standards and regulations. o Obtained/Expected Sec+ Certification Apr 2023• Certified Ethical Hacker (CEH), Apr 2023. o Techniques and tools used by malicious hackers to help professionals identify vulnerabilities and potential threats to an organization's systems and networks. As well as, reconnaissance, scanning, enumeration, and exploitation, as well as the legal and ethical aspects of ethical hacking. o Expected C|EH Certification May 2023

Fredericksburg, Virginia, United States

• Excellent route planning and time management: Utilize advanced navigation tools and strategic planning to optimize delivery routes, consistently meeting or exceeding delivery time expectations.• Strong attention to detail: Accurately verify and match packages with delivery addresses, ensuring the correct items are delivered to the right customers, minimizing errors and improving customer satisfaction.• Outstanding customer service: Provide friendly and professional service to customers, promptly addressing inquiries, concerns, and ensuring a positive delivery experience.• Adaptability and resilience: Thrive in fast-paced environments and demonstrate the ability to handle unexpected challenges or changes in delivery schedules, ensuring timely completion of deliveries.

Dahlgren, Virginia, United States

• Exceptional customer service: Proven ability to provide outstanding service to guests, ensuring a positive and memorable experience throughout their stay.• Excellent organizational skills: Efficiently handle check-ins, check-outs, reservations, and inquiries, maintaining accurate records and ensuring smooth operations at the front desk.• Strong attention to detail: Meticulously manage guest accounts, billing, and room assignments, minimizing errors and discrepancies.• Proficient in hotel management software: Utilize expertise in hotel reservation systems (such as On-Q) to efficiently process guest information, track room availability, and manage bookings effectively.• Effective problem-solving: Demonstrate quick thinking and resourcefulness in resolving guest issues or complaints, ensuring their satisfaction and maintaining the hotel's reputation for excellent service.

Alexandria, Virginia, United States

• Consistently exceed customer expectations: Proven track record of delivering exceptional service, resulting in positive feedback and a high rate of customer satisfaction.• Efficient multitasker: Successfully handle multiple tables simultaneously, ensuring prompt and accurate order taking, delivery, and payment processing.• Strong knowledge of menu items: Expertly describe and recommend menu options, showcasing extensive knowledge of ingredients, preparation methods, and potential allergens to enhance the dining experience.• Effective teamwork and collaboration: Work seamlessly with kitchen staff, fellow servers, and management to ensure smooth operations, timely food delivery, and overall customer satisfaction.• Exceptional problem-solving skills: Quickly resolve customer complaints or concerns, employing a calm and solutions-oriented approach to turn potentially negative experiences into positive ones.

Los Angeles County, California, United States

• Proven leadership skills as a Shift Supervisor at Starbucks, effectively overseeing daily operations, coordinating team activities, and ensuring smooth workflow, resulting in increased efficiency and productivity.• Demonstrated exceptional customer service, consistently providing a welcoming and personalized experience to customers, addressing their needs, and resolving any concerns promptly and satisfactorily.• Strong problem-solving abilities, adept at making on-the-spot decisions and handling challenging situations with composure and efficiency, ensuring minimal disruption to operations and maintaining a positive customer experience.• Effective team management skills, fostering a collaborative and motivated work environment, providing guidance and support to team members, and facilitating their professional growth and development.• Proficient in implementing and maintaining Starbucks standards and policies, ensuring adherence to quality control measures, cleanliness, and hygiene protocols, resulting in consistent delivery of high-quality products and services to customers.