As a Student Mentor Intern, I had the opportunity to support and guide second-year students as they navigated the complexities of their academic and personal growth. In this role, I provided mentorship focused on helping students refine their study strategies, manage their time effectively, and make informed decisions about their academic and career paths. I worked closely with my mentees to address challenges unique to their second year, such as balancing coursework with extracurricular activities and preparing for internships and future career opportunities.Through this internship, I strengthened my communication, leadership, and problem-solving skills, while gaining valuable insights into the needs and aspirations of other students. This experience deepened my ability to foster a supportive, collaborative environment, and it reinforced my passion for helping peers thrive in their academic and professional journeys.

In my role as a concierge commissioned by PW Living, I was entrusted with the responsibility of overseeing and managing the daily operations of a council flat. This position required a proactive and customer-focused approach, as I served as the primary point of contact for residents and visitors.My responsibilities included providing exceptional customer service by addressing inquiries, resolving issues, and ensuring that all residents felt welcomed and supported. I facilitated smooth communication between residents and property management, effectively relaying any concerns or requests to ensure a high standard of living within the community.In addition to my customer service duties, I was responsible for maintaining the safety and security of the building. I monitored access points and implemented safety protocols to create a secure environment for all residents. I also conducted regular inspections of common areas, ensuring that facilities were clean, organized, and well-maintained.Working in this capacity not only allowed me to develop strong interpersonal and problem-solving skills but also deepened my understanding of community dynamics and the importance of service-oriented roles in enhancing residents' quality of life.

In my role at Kantar, I was responsible for conducting in-depth interviews with passengers on public transport for our client, Transport for London (TfL). This position provided me with the opportunity to engage with a diverse range of individuals, allowing me to gather valuable insights into passenger experiences and preferences. Throughout my time there, I successfully conducted hundreds of interviews, honing my ability to connect with people and elicit meaningful feedback.One of the key skills I developed was efficiency in data collection. I learned to optimize my interview techniques to maximize the number of high-quality responses, consistently meeting and often exceeding my daily quota. This experience not only sharpened my research skills but also enhanced my adaptability and problem-solving abilities in a dynamic environment.Additionally, I became adept at analysing and synthesizing qualitative data to contribute to actionable recommendations for our client. My work at Kantar reinforced my passion for market research and solidified my commitment to delivering insights that drive informed decision-making.

During my time at WHSmith, I was dedicated to providing exceptional customer service, ensuring that each customer felt valued and supported throughout their shopping experience. I assisted customers with their purchases, offering tailored recommendations and answering queries to enhance their satisfaction and foster loyalty.In addition to my customer-facing responsibilities, I effectively managed cash transactions, maintaining a high level of accuracy and ensuring the till was consistently organized. My attention to detail in handling payments helped minimize errors and streamline the checkout process, contributing to a positive shopping environment.I also took pride in maintaining the overall appearance of the store. I regularly cleaned, organized, and restocked shelves to a high standard, creating an inviting atmosphere for customers. My commitment to keeping the store well-presented not only improved the shopping experience but also played a vital role in driving sales and promoting products effectively.This role allowed me to develop strong interpersonal skills and a keen understanding of retail operations, reinforcing my passion for delivering outstanding service and contributing to team success.

In this position, I played a key role in providing an engaging and seamless experience for customers renting and using virtual reality equipment. I assisted customers with the setup and fitting of gear, ensuring they were comfortable and ready to immerse themselves in the virtual experience. My responsibilities included keeping a watchful eye on customers both inside and outside of the game, ensuring their safety and enjoyment throughout their sessions.I also conducted tutorials and store tours, effectively communicating the features and benefits of our offerings while creating an inviting atmosphere. My role required me to handle incoming calls for bookings and food orders, demonstrating my ability to multitask and provide excellent customer service in a fast-paced environment.Maintaining the equipment and the store was a top priority. I took pride in upholding high standards of cleanliness and functionality, regularly inspecting and servicing the equipment to ensure optimal performance. Balancing these responsibilities while studying at school taught me valuable time management skills and reinforced my commitment to delivering exceptional service.This experience not only deepened my understanding of the emerging virtual reality market but also enhanced my customer service and technical skills, preparing me for future opportunities in dynamic environments.