Tyrese Johnson Email & Phone Number

Pontiac, Mi, Us

Pontiac, Michigan, Us

Stockholm, Se

• Monitored and enforced Securitas' security policies to prevent unauthorized access, theft, or damage, ensuring a secure environment for all clients and employees. • Conducted surveillance and periodic inspections of property to identify and resolve security risks, reporting findings to management in a timely manner. • Managed incident response, including investigation and documentation, to address security breaches or safety concerns, adhering to Securitas' protocols. • Delivered exceptional customer service by greeting and assisting visitors, providing a welcoming and informative first point of contact. • Resolved customer inquiries with professionalism and patience, ensuring customer satisfaction while adhering to Securitas' standards. • Be a part of continuous working staff in customer service best practices, emphasizing the importance of courtesy, efficiency, and accurate information provision. • Coordinated with facility staff and other departments to ensure seamless service delivery and address any customer-related issues promptly.

- Efficiently manage a high volume of customer inquiries via phone, email, and live chat in a remote setting. - Resolve customer issues promptly, ensuring high satisfaction and retention rates. - Utilize CRM software to accurately track and document customer interactions and feedback. - Employ effective problem-solving skills to address and resolve customer concerns. - Maintain up-to-date knowledge of program and services to provide accurate information to customers. - Work collaboratively with a remote team to enhance customer service strategies and processes. - Implement customer feedback to improve service quality and customer experience continually. - Utilize strong communication skills to effectively interact with a diverse customer base.

• Significantly increased follower count within two months through strategic content curation, including game highlights and player features.• Enhanced fan engagement and team presence on platforms like Instagram by implementing innovative social media strategies.• Improved reach and engagement by analyzing social media metrics and refining strategies.• Fostered community interaction and brand loyalty through prompt responses and user-generated content campaigns.• Collaborated with graphic designers to create compelling visuals, ensuring alignment with current trends in sports marketing.

East Lansing, Mi, Us

• Played a key role in creating a safe and supportive environment, contributing to the personal growth of campers, and fostering community engagement.• Collaborated effectively with senior aides and program directors to address student concerns and ensure a seamless program experience.• Demonstrated strong organizational skills in managing various program activities and events.• Established and maintained excellent rapport with students, parents, and staff, facilitating effective communication and support.• Enhanced the overall camp experience by initiating and leading various recreational and educational activities, promoting a balanced and enriching environment for campers.

• Drove customer retention and satisfaction through the development and maintenance of strong customer relationships.• Generated new business leads through effective cold-calling and tailored sales presentations, contributing to sales growth.• Ensured high post-sale customer satisfaction by collaborating with teams for service excellence.• Maintained detailed records of customer interactions and sales activities, enabling better follow-up and service delivery.• Utilized market research to stay informed of industry trends and competitor strategies, enabling the adaptation of sales tactics to maintain a competitive edge.

Memphis, Tennessee, Us

• Successfully identified and secured new customers by offering tailored lawn care solutions.• Negotiated terms and closed sales effectively, while maintaining ongoing customer support for continued satisfaction.• Implemented customer feedback mechanisms to enhance service offerings and customer experience.• Participated actively in training sessions to constantly improve product knowledge and sales techniques.• Contributed to team meetings and strategy sessions, providing insights and suggestions for improving sales processes and customer engagement.

Rochester, Michigan, Us

• Contributed to the development of marketing strategies, significantly enhancing game day experiences for university sports programs.• Managed social media accounts, leading to improved fan engagement and online presence.• Assisted in event planning and promotional campaigns, increasing student and community participation in athletic events.• Played a key role in the creation and distribution of marketing materials, including digital content and flyers.• Conducted market research to understand audience preferences, leading to more targeted and effective marketing campaigns for university sports programs

• Drove sales growth, achieving targets through effective team management and business sign-ups.• Developed communication skills and built relationships with business managers and owners.• Crafted strategic plans to expand customer base and company presence.• Presented sales and revenue reports, keeping abreast of market trends and competition.

Bachelor Of Arts - Ba, Communication, General

High School Diploma