Tyrese Moses Email & Phone Number

Cape Town, Western Cape, South Africa

• Duties include:-Assisting customers with regards to ongoing orders and returns via inbound calls, outbound calls and emails.-De-escalating and resolving customer complaints.-Tracking ongoing Takealot deliveries and returns.-Escalating matters to the relevant internal department, warehouse or branch and relaying feedback to the customer.-Helping customers place orders and navigate the Takealot app/website.• Systems used: MrD Express, One agent dialer, CS admin

Cape Town, Western Cape, South Africa

• Duties included:-Assisting clients via inbound/outbound calls with regards to choosing their desired address for their FNB card delivery. -Making use of multiple systems to ensure that the correct address is captured and that the correct courier facility has been chosen for each individual delivery.• Systems used: MrD Express, One agent dialer, Allocation

Cape Town, Western Cape, South Africa

• Duties included:-Soft collections of outstanding debt and balances on behalf of a UK based energy provider. -Outbound and inbound call handling. Customer service based on each and every client’s individual needs and circumstances.- Negotiating with customers with regards to setting them up on payment plans or financial aid.• Systems used: SAP, UI5, dialer system

Cape Town, Western Cape, South Africa

• Duties included:-Solving inbound customer queries via emails/calls-Contacting couriers regarding ongoing orders/deliveries/returns, -Escalating given issues to the relevant department, warehouse or branch. • Systems used: Zendesk, MrD Express, Superbalist main dashboard, One agent